Housekeeping Supervisor

Reports to Rooms Division Manager

Key Goals & Objectives

• Assign housekeeping and laundry tasks to employees and inspect work performed by housekeepers and laundry attendants to ensure that the prescribed standards of cleanliness and guest safety guidelines are met on a daily basis
• Ensure clean, orderly, and attractive guest rooms, lobby, and all other common areas of the hotel
• Responsible for proper administration of key control for issued keys or keys left by guests in the room
• Collaborate and cooperate with the front office department and all other departments to ensure the highest level of guest satisfaction is achieved

Responsibilities

• Schedule employee shifts and organize replacements as required to ensure maximum productivity during each shift per housekeeper/houseman and to satisfy the ever-changing and fluctuating of the hotel’s occupancy
• Investigate and address guest complaints within 24 hours regarding poor housekeeping service, and ensure documentation and follow-ups are completed
• Provide training and action plans to the housekeeping staff regularly and perform housekeeping duties on behalf of any housekeeping employee if replacement is not found
• Check cleaning supplies consistently and complete a purchase order for approval in advance to ensure all housekeeping tasks are performed to the highest level of prescribed standards
• Issue cleaning supplies and equipment to housekeeping staff as need and responsible for the standards of operating procedures (SOPs) of all cleaning supplies and equipment
• Manage and review the performance of all housekeeping employees and provide recommendations for promotions, transfers, and dismissals
• Respond to daily telephone calls, email and voicemail promptly
• Inform the rooms division manager and engineering of any maintenance request and ensure all tickets are completed based on priority and business needs
• Communicate proactively throughout the day with the front office and other departments to ensure total guest satisfaction
• Monitor payroll reports, work schedules, lost and found log, stock carts, and designated inventories
• Perform housekeeping office duties and back of house duties, as needed, including but not limited to: lost and found, laundry, public areas, shipping, and daily offices procedures
• Ability to effectively manage associates to improve efficiencies within the department while maintaining financial responsibility
• Supervise the maintenance of equipment, maintenance of public areas log, servicing and repairs
• Oversee and coach team members to inspire loyalty and maximize profitability
• Ensure compliance with brand standards as well as GCM standards and procedures
• Ensure hotel cleanliness is maintained to the highest level with attention to detail
• Inspect vacant and occupied guest rooms daily
• Ensure all required amenities are stocked daily in each guest room according to standards
• Train housekeepers, housemen and laundry attendants to deliver the best product at the highest standards
• Monitor housekeeping team member and their daily activities while in guest rooms
• Successfully prioritize, delegate, organize and multi-task
• Conduct daily business with integrity and be ethical at all times
• Treat guest, team members, vendors and co-workers with professionalism and respect at all times
• Maintain a safe working environment through ongoing compliance of safety guidelines
• Ensure emergency procedures are understood by all through ongoing training and documentation
• Ensure proper training of all associates on all procedures and standards
• Ensure approved outfit/uniforms are being worn at all times with name tags
• Ensure all work areas, storage areas and housekeeping carts are organized and well maintained
• Timely execution of team member performance evaluations
• Proactively monitor guest satisfaction and effectively increase scores in each area
• Interact positively with customers and take action to resolve issues to maintain high guest satisfaction
• Operate department in accordance with OSHA standards
• Comply with attendance rules and be available to work on a regular basis
• Perform other tasks that are deemed necessary to the success of GCM
• Actively participate in the Manager on Duty (“MOD”) program

Requirements and Experiences

• Minimum two years of experience in a housekeeping supervisor position or related professional area
• Bilingual in Spanish
• High school diploma or GED preferred
• Must be eligible to work in the United States
• Must have a positive attitude with the ability to remain flexible and patient
• Customer-centric and excellent in time management and organizational skills
• Ability to work collaboratively
• Ability to solve problems creatively
• Self-motivator with a team player spirit
• Ability to make sound judgements and exercise confidentiality
• Requires good communication skills
• Wear the proper attire/uniform at all times
• Requires grasping, writing, kneeling, twisting, reaching, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
• Be able to lift up to 100 pounds and push/pull a cart weighing up to 350 pounds
• Heavy work - Exerting up to 100 pounds of force occasionally, and /or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects
• Must be able to sit and stand for extended periods, often for a minimum of 3 hours at a time
• Must be able to lift items above shoulder height
• Must be able to pick items up from floor to waist height
• Must be able to use various cleaning chemicals
• Must be able to work in a fast-paced environment
• Must be able to adjust to changing priorities
• Must be able to work different shifts, including holidays, nights and weekends. Must be able to work overtime as required
• Excellent interpersonal, written and oral communication skills
• Excellent analytical, organizational and presentation skills
• Excellent and professional customer service
• Exercise confidentiality
• Polished and professional presence
• Knowledge of local and state compliance laws
• Excellent computer skills with familiarization of professional email culture, Microsoft Office, Gmail, and Google Drive

Tipo de puesto: Tiempo completo

Sueldo: A partir de $45,000.00 al año

Educación:

• High school or equivalent (Deseable)

Experiencia:

• Housekeeping management: 5 años (Obligatorio)

Idioma:

• English (Obligatorio)
• Spanish (Obligatorio)

Security Clearance:

• Confidential (Deseable)

Disponibilidad de turnos:

• Turno diurno (Obligatorio)
• Turno nocturno (Obligatorio)

Lugar de trabajo: Una ubicación