Job Overview:

Join our team at the historic Mansion On Delaware. We are currently seeking a friendly and detail-oriented Butler/ Front Desk Agent to provide our guests with exceptional service from check-in to check-out.

Responsibilities:

· Approach all encounters with guests and fellow associates in a friendly, service-oriented manner

• Provide information about our hotel, available rooms, rates and amenities

· Check guests in and out of the hotel efficiently and accurately. Register guests into the computer system, verifying reservation, contact details, and credit information

· Provide information about hotel amenities, local attractions, and dining options

· Handle guest inquiries, requests, and complaints promptly and courteously

· Answer phone calls and direct them to the appropriate department

· Assist with reservations and ensure accurate booking information

· Maintain a clean and organized front desk area

· Collaborate with other departments, such as housekeeping and maintenance, to ensure smooth daily operations

· Provides exceptional guest service by responding promptly and efficiently to inquiries, requests and complaints

• Posts charges and settling payment for current or future events

· Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns

• Sets up or takes down continental breakfast area as needed. Monitors and stocks breakfast offerings during breakfast period
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag
• Approach all encounters with guests and associates in a friendly service-oriented manner.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with The Mansion on Delaware Avenue standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Initiate and complete the End of Day process.
• Maintain cashiering responsibilities as per Front Office procedures according to The Mansion on Delaware Avenue standards.
• Maintain Front Office computer system operation according to The Mansion on Delaware Avenue standards.

Requirements:

· High school diploma or equivalent required

• 1-2 years of experience in a customer service role, preferably in the hospitality industry
• Strong communication and interpersonal skills
• Excellent time management and organizational skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Must be able to work flexible hours including nights, weekends, and holidays
• Must have reliable transportation to and from the hotel

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Expected hours: 5 – 40 per week

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift

Work setting:

• In-person

Ability to Relocate:

• Buffalo, NY 14202: Relocate before starting work (Required)

Work Location: In person