312 Front Desk Agent Jobs in New York, NY
The Mark Hotel is Hiring a Front Desk Agent Near New York, NY
- Must have an upbeat, warm and positive attitude.
- Embody a passion for delivering impeccable service to all guests.
- Desirous of learning and growing professionally.
- Perform quality work within deadlines with or without direct supervision
- Interact professionally with other employees, customers and suppliers.
- Work effectively as a team contributor on all assignments.
- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
As Guest Services Agent, you will provide top quality hospitality services for guests that contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Services Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards :
Responsibilities/Duties/Functions/Tasks
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
- Speak to guests and co-workers using clear, appropriate and professional language.
- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Assist other departments, as necessary
- Assist guests regarding hotel facilities in an informative and helpful way
- Other duties as assigned
- Must be flexible, reliable and committed- Attendance for scheduled shifts is crucial
- An eye for details and willingness to follow directions are important
- Ability to work as part of a team
- Delivering great customer service and troubleshooting
- Weekend availability is required
- Standing long hours.
- Languages are a plus
- Previous Hotel experience
(Work requirements for mental, physical or other important issues which relate to the job)
Job Summary
Full Time
$40k-55k (estimate)
06/27/2024
07/13/2024
themarkhotel.com
NEW YORK, NY
200 - 500
1980
JEAN-GEORGES VONGERICHTEN
$10M - $50M
Restaurants & Catering Services
Related Companies
About The Mark Hotel
The Mark Hotel is a 5 star hotel in New York City. Located on Madison Avenue near Central Park, this luxury hotel in Manhattan boasts lavish rooms and suites, a fine dining restaurant, and the famous Frederic Fekkai salon.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
11/30/2021: Saint Paul, MN
Seek Out Hospitality Skills Training Opportunities.
01/27/2022: Pensacola, FL
Finally, Add A Summary Or Objective Statement.
01/17/2022: Fort Worth, TX
Step 3: View the best colleges and universities for Front Desk Agent.
