MUST BE FLEXIBLE AS SCHEDULE VARIES DAY TO DAY WITH NO MORE THAN 30 HOURS PER WEEK; MUST BE AVAILABLE TO WORK SATURDAYS & SUNDAYS.
General Summary: The Visitor Services Agent – Driver is responsible for safely transporting guests between designated areas in company registered vehicles and equipment in a manner which promotes a positive Zoo experience and demonstrates unparalleled customer service. This position requires a flexible schedule to include weekends, holidays, and special events. The Visitor Services Agent – Driver, will report directly to the Assistant Director of Visitor Services, Park Operations & Facilities. This position is not responsible for performing maintenance or repairs on equipment.
Essential FunctionsPrimary Function:

• To transport guests safely to and from designated locations on shuttles, mobility vehicles, and train;
• Drive vehicle in compliance with all state driver's licensing requirements, department, and zoo wide safety policies;
• A secondary assignment may include operating the carousel, golf carts, gator, trash truck and refuse vehicle
• Interact in a consistently pleasant and helpful manner to fellow employees, guests, vendors, and other visitors of the Zoo and demonstrate the highest standards of internal and external customer service;
• Assist with completing daily operations checklist on zoo shuttle and train;
• Use train and shuttle intercoms to greet and welcome guests, provide safety instructions, and make any other necessary announcements;
• Monitor guests’ behavior to ensure their safety on and around the shuttle, train, mobility vehicle and carousel;
• Load and unload responsibilities associated with Zoo shuttle, train, mobility vehicle and carousel;
• Safely and efficiently assist with operating assigned equipment;
• Ensure cleanliness of all shuttle vehicles and equipment and train, including shuttle and train stops and surrounding areas;
• Provide guest control, including challenging situations;
• Provide guests with information on all aspects of the Zoo experience such as exhibits, on-ground activities (including times and locations), routes through the Zoo, construction, shuttle, train, and membership information;
• Assist with snow removal as needed:
• Monitor and validate memberships of guests at the Zoo entrance as needed;
• Perform other duties as assigned; and,
• Adhere to all policies and procedures of the Zoo.

Communication (Internal And External)

• Responsible for keeping Director, Managers, and Supervisors fully updated on any issues that may occur during daily operations;
• Report safety matters to management and/or security immediately;
• Respond appropriately to guests’ questions, comments, or concerns;
• Communicate with Zoo staff by radio contact as needed following proper radio etiquette and protocol at all times; and,
• Contact an appropriate staff member necessary to resolve guest issues.

Management Of Resources (financial, Human Resources, Facilities)

• Assist in maintaining accurate documentation in compliance with safety standards to include daily checklists, maintenance logs, and training hours logs; and,
• Distribute Zoo literature, including but not limited to: maps, event flyers and comment cards, while maintaining accurate supply of the same.

HospitalityMinimum Qualifications:

• Friendly and outgoing;
• Possess a positive and patient attitude;
• Possess excellent verbal communication skills; and,
• Adaptability- Willingness to work until the last guest has left Zoo grounds each scheduled day.

Education

• High School Diploma or equivalent.

Experience/Training

• Must be 21 years old and possess a valid driver’s license.

Working Conditions

• Must be able to stand and remain active for an eight hour shift;
• Must be able to walk large areas of the Zoo as needed;
• Must be able to work in an outdoor weather environment in all seasons and weather, including heat/humidity, cold temperatures, and/or wet conditions;
• Ability to work a flexible schedule to include weekends, holidays, and special events; and,
• Must be able to exert up to 50 pounds of force to lift, push, pull, carry, or otherwise move objects.

Equipment

• Must be able to operate a variety of equipment including but not limited to shuttles, mobility vehicle, train, carousel, golf carts, gator, trash truck, refuse truck, two-way radio, telephone, etc.

Traits Desirable

• Ability to work with individuals from a wide variety of ethnic, cultural and economic backgrounds; and,
• Ability to identify and resolve guest issues.

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