Onsite opportunity

Contract to hire opportunity

• Receives, investigates and responds to customer inquiries regarding complex products, services and issues via all channels through which customers are served.
• Will train on new business applications and be prepared to support upcoming system implementations.
• Maintains high levels of customer satisfaction, demonstrates commitment to quality related to operational and technical support of complex products and/or processes of the AgFirst Farm Credit Bank. Knowledge of major products and services and has the ability to apply this knowledge appropriately.
• Learns existing business applications, how they interact with other applications and provides timely support to end users. Resolves customer/ Association partner inquiries and issues. Recommends appropriate solutions. Resolves complex or reoccurring issues.
• Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.
• Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Demonstrates support of teammates, second level staff, senior management, processes and procedures and assigned tasks to ensure the success of the Customer Support department and system deployments.
• Ensures the customer’s issue is fully resolved for all requests. Serves as a Core Support Services employee under the Bank’s Short Term Emergency Plan (STEP) and is available to provide support when the Bank operates under this plan
• Uses multiple system tools to search and troubleshoot questions and issues of systems and applications
• Ability to manage multiple concurrent objectives, making effective judgments as to prioritizing and time allocation, as well as, being accountable for personal self-development to include maintaining knowledge for supported systems

Requirements:

• Education and/or experience equivalent to an Associate Degree in Business or technical discipline, as well as, related experience or product knowledge to accomplish primary duties.
• Experience in customer support/call center environment preferably dealing with PC and application software, mainframe and client server computer systems
• Certified Help Desk Professional preferred.
• HIPAA certified preferred.
• Ability to communicate/interact effectively with customers, users, technical experts, and all levels of management
• Strong customer service orientation; desire to embrace technology as a means of improving service
• Proven organizational skills and demonstrated abilities to establish priorities, take initiative, work under time pressures and exercise sound business judgment

Job Types: Full-time, Contract

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Rotating weekends

Experience:

• Help desk: 2 years (Required)

Ability to Commute:

• Columbia, SC (Required)

Work Location: In person