We are seeking several Software Developers to join our healthcare development and support team, and to provide exceptional support for our healthcare application users. The ideal candidate will have a strong technical background in software development, strong customer service skills, and a passion for helping users solve their issues. This role requires excellent problem-solving abilities, effective communication skills, the ability to work and produce excellent results while working independently and also in a team, and the capacity to work collaboratively with both technical and non-technical team members. The position is remote but the candidate must be geographically located in the United States, including the 50 states and US territories.
Key Responsibilities:
Develop and maintain software tools and applications in Microsoft Technology Stack using .Net, and C#.
Develop and maintain application code, configuration updates, and store procedures.
Debug and troubleshoot existing code.
Deploy code updates to production systems using established processes and procedures.
Work with the project management and development teams to identify and fix bugs and identify/suggest software improvements based on user feedback.
Produce technical and application documents, document technical issues, and solutions for future reference and knowledge sharing.
Monitor and respond to user queries through various channels such as email, chat, phone, and help desk systems.
Participate in regular team meetings to discuss user feedback, software improvements, and support strategies.
Participate in all phases of the software development cycle in a team environment.
Participate in client meetings as required.
Perform application support to technical and business users by diagnosing and resolving software issues in a timely and efficient manner.
Able to multi-task and adapt to shifting priorities.
Follow industry best practices and company standard secure coding practices.
Stay up-to-date with the latest industry trends, technologies, and best practices to provide cutting-edge support solutions.
Provide after-hours support as needed.
Other duties as assigned.
Qualifications/skills:
Bachelors degree in Computer Science, Software Engineering, or a related field, or equivalent work experience.
At least 3 years of work-related experience in .NET, MS SQL, and C#.
At least 3 years of work-related experience with version control systems (e.g., Git, DevOps).
Excellent problem-solving skills and attention to detail.
Strong interpersonal and communication skills with the ability to explain technical concepts to non-technical users.
Familiarity with helpdesk and customer support software (e.g., Zendesk, Axosoft, Jira, Monday.com).
Ability to work independently and collaboratively within a team.
Success and experience working remotely.
Demonstrated ability to perform the above listed essential job responsibilities.
Experience in a healthcare or regulated environment preferred but not necessary.
What We Offer:
Competitive salary and benefits package.
Opportunities for professional growth and development.
A collaborative and inclusive work environment.
No phone calls or third parties. Candidates must be United States citizens or legal permanent residents. Proof of legal residence and work authorization in the United States is required. We do not offer H-1B sponsorships.