349 Customer Service Representative Jobs in Tampa, FL
The Michaels Organization is Hiring a Customer Service Representative Near Tampa, FL
- Provide excellent customer service at all times.
- Receive and respond to a high volume of inquiries from residents, vendors, team members, and guests.
- Use various means of communication to interact with residents and handle customer service issues.
- Answer all phone calls promptly and professionally.
- Identify and assess resident needs to achieve satisfaction.
- Confirm and schedule appointments as necessary.
- Receive and enter resident service requests in the company database, and relay information to or from work crews and supervisors.
- Be familiar and have a good working knowledge of company policies, products, and services to better serve residents.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Ensure complete and accurate capture, data entry, and maintenance of resident information.
- Maintain records of resident interactions, details of inquiries, comments, complaints, and actions taken.
- Alert managers/supervisors quickly to significant resident issues and concerns.
- Effectively communicate issues, problems, ideas, concerns and information on work progress verbally and in writing.
- Review files, records, and other documents to obtain information for responding to requests.
- Compile and generate reports.
- Copy, sort, and file records.
- Minimum 1 year administrative experience.
- Proficient in all Microsoft Office Programs and the on-site rental system as applicable to job responsibilities.
- High School Diploma or GED.
- Valid Driver’s License and acceptable driving record.
- All specific certifications required by law.
- Must pass drug test screening.
- Must successfully complete all required courses, classes, and training provided by MMS.
- Action and results-oriented.
- Resourceful, creative, decisive.
- Strong customer service, communication, and interpersonal skills required.
- Excellent organization skills.
- Ability to work independently and as a member of a team.
- Ability to work in a fast-paced and customer service-oriented environment.
- Perform duties under pressure and meet deadlines in a timely manner.
- Ability to work with sensitive information and maintain confidentiality.
- Ability to prioritize and manage daily workload to ensure successful completion
- Ability to follow directives and work with minimum supervision.
- Must possess the ability to problem solve and prioritize.
- Interact with co-workers, supervisors, vendors, residents, guests, and the public in a professional and pleasant manner.
- Ability to maintain professional demeanor while handling complaints and difficult situations.
- Maintain a pleasant, patient and friendly attitude.
- Possess a strong attention to detail, positive work ethic, and team player mentality.
- Must be able to work 40 hours per week to include evenings. Occasional overtime hours may be required.
- Requires routine sitting and walking.
- Must be able and eligible to drive a company vehicle.
Rewards & BenefitsWe know Michaels’ promise of lifting lives starts with our teammates, so making sure every single teammate is happy, healthy, and set up for a successful future is important to us. As part of our team, you will enjoy a competitive wage, a comprehensive benefit package which includes Medical, Dental, Vision, prescription, etc., generous paid time off, a 401 (k) plan with a company match, and so much more
- Help make the world a better place in a team-oriented environment.
- Grow with our organization through various professional development opportunities.
- Collaborate and thrive in a company culture where all are welcome
Come join our team. You’re going to love it here!
$14.00-$16.00 per hour
Job Summary
Full Time
$35k-45k (estimate)
07/03/2024
07/31/2024
tmo.com
HONOLULU, HI
<25
2004
CORY KOLII
$10M - $50M
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The job skills required for Customer Service Representative include Customer Service, CSR, Products and Services, Microsoft Office, Attention to Detail, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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