We are seeking a self-motivated and proactive Senior Desktop Support Technician to join our client's team! This on-site role involves responding to various technical queries, providing assistance with computer systems, hardware, and software, and training users and staff on troubleshooting and problem-solving techniques. If you have strong problem-solving skills, excellent communication abilities, and a passion for technology, we encourage you to apply for this opportunity!

**100% ON SITE**

Responsibilities:

• Responding to queries on the phone, via email, in person, or through remote access.
• Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
• Training computer users.
• Training other staff on troubleshooting and diagnosing problems.
• Writing and editing documentation about troubleshooting and diagnosing problems.
• Gaining feedback from customers to improve training methods.
• Writing and editing training manuals.
• Running reports and analyzing common complaints and problems.
• Troubleshooting VPN, Networking, and ISP problems.

Qualifications:

• Strong working knowledge of computer systems, hardware, and software, including drivers and bios.
• Excellent problem-solving, analytical, and team-working skills.
• Excellent communication and interpersonal skills.
• Demonstrated ability to obtain feedback from customers to improve training methods.
• At least 4 years of experience with writing and editing training manuals.
• Running reports and analyzing common complaints and problems.
• An openness to learning new technologies.

The Michelle Martin Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.