Job Overview:

A Restaurant Supervisor is responsible for assisting management in the direction and administration of a restaurant in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

As a Restaurant Supervisor, you would be responsible for assisting management in the direction and administration of a restaurant in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Duties and Responsibilities:

· Ensure that guests are greeted upon arrival, and questions or concerns are promptly and courteously resolved.

· Be readily available at all times to deal with problems or complaints.

· Ensure that different front of house areas are serviced and maintained such as the Bar, Lounge and Dining areas.

· Ensure that reservations are taken correctly and courteously.

· Ensure that all charges are correctly entered on the guest's bill and that this is up to date at all times.

· Ensure that credit control procedures are strictly adhered to.

· Ensure that all Front of House staff are dressed appropriately at all times.

· Ensure that all Front of House areas are clean and tidy at all times.

· Ensure that incoming and outgoing telephone calls are handled promptly and courteously.

· Monitor and modify bar pricing and procedures as required. This includes updating the menus and any point-of-sale systems to reflect any changes.

· Carry out systematic checks of all Front of House areas for maintenance requirements, repairs or refurbishing, ensuring that these are completed without delay.

· Carry out or ensure that regular On-the-Job training is taking place to agreed standards.

· Ensure that staffing levels are correct and are not exceeded without permission of the Front of House Manager.

· Ensure that the most suitably qualified person is appointed in the event of a vacancy

· Act as Duty Supervisor when required.

· Attend Management Meetings as required.

· Circulate regularly throughout all Front of House areas, maintaining a positive profile with guests and staff.

· Ensure accurate and timely submission of all reports and administrative work.

· Prepare and submit within the required format all annual budgetary information and updates as required.

· Monitor trends within the industry and make suggestions for the implementation of appropriate programs.

· Help recognize and develop potential key players in the restaurant

· Follow Health, Food Safe and Liquor service guidelines

Qualifications and Requirements:

· 3 years of direct restaurant work experience in a front of house capacity

· Experience in all aspects of customer service and people management

· Demonstrated ability to lead and direct a team

· Strong working knowledge of restaurant industry principles, methods, practices, and techniques

· Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments

· Ability to provide feedback regarding front of house operations, propose new policies, and develop and implement new strategies

· Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required

· Exceptional conflict resolution, negotiation, and objection handling skills

· Able to respond quickly in a dynamic and changing environment

· Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.

· Good training, coaching, and mentoring skills are essential

· Able to build and maintain lasting relationships with corporate departments, key business partners, and customers

· Knowledge of cost analysis, fiscal management, and budgeting techniques

· Able to effectively communicate both verbally and in writing

· Ability to coordinate and organize meetings, exhibits, and other events

· High level of proficiency with restaurant POS software packages

Physical Qualification:

· Frequently stands, walks, talks, hears, uses hands to finger, feel or handle. Long hours spent on feet. Occasionally sits, climbs, balances, stoops, kneels, crawls or crouches. Sometimes lifts up to 25 pounds and occasionally lifts up to 50 pounds.

· Regularly uses close, distance, color and peripheral vision as well as depth perception. Ability to adjust focus.

· Often works in areas with both hot and cold surfaces, as well as working in wet areas. Often works in areas with moving mechanical parts; may come into contact with fumes or airborne particles, toxic or caustic chemicals. Frequently works in hot, indoor conditions. Occasionally works outdoors.

Company Details:

Mission Inn Hotel & Spa is an Equal Opportunity Employer. We are committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. Mission Inn Hotel & Spa prohibits harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.missioninn.com/privacy-policy

The Mission Inn Hotel & Spa is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at humanresources@missioninn.comto advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Compensation & Benefits Details: An employee’s pay may be based on several factors including but not limited to (1) relevant education; qualifications; certifications; and experience; (2) skills, ability, knowledge of the job; (3) performance, contribution, and results; (4) geographic location; (5) shift; (6) internal and external equity; and (7) business and organizational needs. The salary range is what we believe to be the range of possible compensation for this role at the time of this posting and may be modified in the future. Note: No amount of pay is wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law, regulations, or relevant ordinances.

We offer a comprehensive package of benefits including paid vacation time; paid sick leave; medical/dental/vision insurance; life, tax-advantaged flexible spending and health savings accounts; employee assistance program; other voluntary benefit programs such as supplemental life and AD&D, and a 401(k) Plan.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years
• 3 years

Restaurant type:

• Bar
• Casual dining restaurant
• Fine dining restaurant

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Work Location: In person