Job description

On a mission to improve quality care for individuals touched by dementia.

The Moments is the provider of exceptional senior living, uniquely designed to support individuals and their families in the greater Lakeville area. Located just south of the Twin Cities, The Moments offers innovative design and architectural advancements providing a vibrant home-like atmosphere for the individuals who call this beautiful 32-suite community home.

And, we are growing! We are currently under construction of an additional community home offering 60 beautiful suites adjacent to our current community. Offering the same home-like atmosphere, on a larger scale.

Job Summary

The primary responsibility of the IT Support Specialist is to provide internal support to all team members while working in conjunction with our outsourced Managed IT Service Provider.

Role and Responsibilities: 

• Primary point of contact within the company to troubleshoot issues as they arise.
• Act as liaison with our Service Providers on day-to-day issues and ad hoc projects.
• Manage network profiles & Microsoft 365 licensing for onboarding/departing employees.
• Create login credentials and maintain security privileges for all software applications.
• Manage equipment purchases including assessment of need, research appropriate solutions, obtain quotes, and generate purchase orders for approval.
• Setup and prepare workstations and mobile devices for implementation.
• Develop, implement, and maintain a comprehensive tagging and tracking system for all electronic equipment.
• Manage contracts and licensing for office and mobile equipment.
• Manage VOIP telephone system profiles and call flows for onboarding/departing employees as well as provide initial and ongoing training to users company wide.
• Oversee security systems setup and monitoring
• train new staff on programs and uses
• other duties as directed

Qualifications and Preferred Skills:

• Associate Degree in Information Technology or combination of education and experience
• Solid understanding of security best practices and familiarity with PCI Compliance.
• Technical certificates, preferred
• Experienced troubleshooter
• 2 years of experience in an office environment
• Excellent organizational skills
• Patience, good listening skills, and excellent communication skills
• High attention to detail

Other Requirements:

• Must complete and pass a criminal background check from Department of Human Services
• Must be screened for TB.

Job Type: Full-time

Benefits:

• Full Core Benefits Package - Medical, Dental, Vision
• Additional Plans for FT and PT including Accident, Illness, Life, Disability and More 
• Health savings account
• 401K 
• Paid time off