1 Head of Customer Success Job in Huntington, CA
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Head of Customer Success
$222k-292k (estimate)
Full Time
1 Week Ago
The Mortgage Office is Hiring a Head of Customer Success Near Huntington, CA
Job DescriptionAbout Us:The Mortgage Office is a leading SaaS platform specializing in private lending software solutions. We empower private lenders with the tools they need to manage their businesses efficiently and effectively. Our innovative technology, customer-centric approach, and commitment to excellence have made us a trusted partner in the private lending industry.
Job Description:We are seeking a dynamic and experienced Head of Customer Success to lead our customer success team. The ideal candidate will be passionate about customer satisfaction and retention, possess strong leadership skills, and have a proven track record in driving customer success initiatives. As the Head of Customer Success, you will be responsible for developing and executing strategies that ensure our customers achieve their desired outcomes and maximize the value they receive from our solutions.
Key Responsibilities:
– Foster a customer-centric culture within the team and across the organization.
– Set and manage team goals, objectives, and performance metrics.
– Develop and implement customer success strategies to enhance customer satisfaction, loyalty, and retention.
– Establish strong relationships with key customers, understanding their needs and ensuring their success.
– Conduct regular business reviews with customers to ensure alignment and identify opportunities for improvement.
– Develop and deliver training programs that empower customers to utilize our solutions effectively.
– Implement processes to proactively identify and address potential customer challenges.
– Advocate for customer needs and priorities within the organization.
– Develop customer advocacy programs to leverage satisfied customers as brand ambassadors.
– 7 years of experience in customer success, account management, or a related role within the SaaS industry.
– Proven leadership and team management skills.
– Strong understanding of customer success principles, practices, and metrics.
– Excellent communication, interpersonal, and relationship-building skills.
– Ability to think strategically and execute tactically.
– Experience with customer success software and tools.
– Passion for customer satisfaction and success.
– Collaborative and innovative work environment in our Huntington Beach headquarters with an ocean view!
– Competitive benefits package including: medical, dental, vision, vacation time, 401K matching, discounts on local attractions & activities and…. delicious free snacks and drinks provided. Not to mention our amazing company Christmas parties.
– Lots of opportunities for career growth and development
– Competitive compensation of $90K – $130K USD
– Possibility of stock-based compensation for the right candidate
– Lots of opportunities for career growth and development
The Mortgage Office is an equal-opportunity employer, and we welcome candidates of all backgrounds to apply.
Company DescriptionApplied Business Software Inc. (ABS), has been developing/selling/supporting lending software since 1978. This high-end software is sold to small/medium sized lending institutions, and their products (The Mortgage Office and The Loan Office) have thousands of users across the globe. Customer satisfaction ratios are incredibly high (97% ) and the product is very stable, popular, and in demand.
Applied Business Software Inc. (ABS), has been developing/selling/supporting lending software since 1978. This high-end software is sold to small/medium sized lending institutions, and their products (The Mortgage Office and The Loan Office) have thousands of users across the globe. Customer satisfaction ratios are incredibly high (97% ) and the product is very stable, popular, and in demand.
Job Description:We are seeking a dynamic and experienced Head of Customer Success to lead our customer success team. The ideal candidate will be passionate about customer satisfaction and retention, possess strong leadership skills, and have a proven track record in driving customer success initiatives. As the Head of Customer Success, you will be responsible for developing and executing strategies that ensure our customers achieve their desired outcomes and maximize the value they receive from our solutions.
Key Responsibilities:
- **Leadership and Management:**
– Foster a customer-centric culture within the team and across the organization.
– Set and manage team goals, objectives, and performance metrics.
- **Customer Engagement and Retention:**
– Develop and implement customer success strategies to enhance customer satisfaction, loyalty, and retention.
– Establish strong relationships with key customers, understanding their needs and ensuring their success.
– Conduct regular business reviews with customers to ensure alignment and identify opportunities for improvement.
- **Onboarding and Training:**
– Develop and deliver training programs that empower customers to utilize our solutions effectively.
- **Customer Support:**
– Implement processes to proactively identify and address potential customer challenges.
- **Customer Feedback and Advocacy:**
– Advocate for customer needs and priorities within the organization.
– Develop customer advocacy programs to leverage satisfied customers as brand ambassadors.
- **Metrics and Reporting:**
– 7 years of experience in customer success, account management, or a related role within the SaaS industry.
– Proven leadership and team management skills.
– Strong understanding of customer success principles, practices, and metrics.
– Excellent communication, interpersonal, and relationship-building skills.
– Ability to think strategically and execute tactically.
– Experience with customer success software and tools.
– Passion for customer satisfaction and success.
- Why Join Us:**
– Collaborative and innovative work environment in our Huntington Beach headquarters with an ocean view!
– Competitive benefits package including: medical, dental, vision, vacation time, 401K matching, discounts on local attractions & activities and…. delicious free snacks and drinks provided. Not to mention our amazing company Christmas parties.
– Lots of opportunities for career growth and development
– Competitive compensation of $90K – $130K USD
– Possibility of stock-based compensation for the right candidate
– Lots of opportunities for career growth and development
- How to Apply:**
The Mortgage Office is an equal-opportunity employer, and we welcome candidates of all backgrounds to apply.
Company DescriptionApplied Business Software Inc. (ABS), has been developing/selling/supporting lending software since 1978. This high-end software is sold to small/medium sized lending institutions, and their products (The Mortgage Office and The Loan Office) have thousands of users across the globe. Customer satisfaction ratios are incredibly high (97% ) and the product is very stable, popular, and in demand.
Applied Business Software Inc. (ABS), has been developing/selling/supporting lending software since 1978. This high-end software is sold to small/medium sized lending institutions, and their products (The Mortgage Office and The Loan Office) have thousands of users across the globe. Customer satisfaction ratios are incredibly high (97% ) and the product is very stable, popular, and in demand.
Job Summary
JOB TYPE
Full Time
SALARY
$222k-292k (estimate)
POST DATE
06/21/2024
EXPIRATION DATE
08/23/2024
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