5 Visitor Engagement Lobby Manager Jobs in New York, NY
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Visitor Engagement Lobby Manager
$69k-104k (estimate)
Full Time | Arts & Culture
2 Months Ago
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The Museum of Modern Art is Hiring a Visitor Engagement Lobby Manager Near New York, NY
The Museum of Modern Art is currently accepting applications for a Visitor Engagement Lobby Manager to oversee Guest Specialists and lobby operation, in conjunction with other Visitor Engagement Managers, by managing logistics and staff and ensuring a highly positive onsite experience for all guests.
Additional Responsibilities Include
Salary: The salary for this position is $62,000 per annum
Application instructions: To apply, please visit MoMA Jobs. Applicants should submit a resume and a statement of interest.
Equal Employment Opportunity Policy Statement: Equal Employment Opportunity has been, and will continue to be, a fundamental principle at the Museum, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, arrest or conviction record to the extent required by applicable law, credit history, or any other protected category as established by applicable law, including the New York City Human Rights Law (“NYCHRL”).
Additional Responsibilities Include
- Works as part of the management team to support all aspects of serving and engaging with visitors in the Museum’s various public spaces.
- Maintains a welcoming environment at all times by supporting a team of Guest Specialists who are extremely professional and approachable, and who are engaged with and can articulate the Museum’s mission.
- Works with management team to provide supervisory coverage during all public hours, including evening film program, late Saturdays and Free Fridays.
- Responds to visitor questions and quickly and satisfactorily resolves any issues, including diffusing situations; escalates situations to the management team as needed.
- Gathers feedback about the Museum experience or ticketing policies from guests and relays to management team for process/procedure improvements. Makes recommendations regarding general lobby and lobby office operational improvements and suggest ways and methods to streamline procedures to attain greater efficiencies.
- Participates in recruitment for select open positions and makes hiring recommendations or decisions for staff vacancies; supervises assigned staff on daily basis, providing relevant training, feedback, guidance, professional development, etc.; ensures compliance with and comprehension of Museum policies and relevant collective bargaining agreement; manages the constructive discipline process, as warranted; conducts annual performance reviews with direct staff; etc.
- Clearly and effectively communicates all pertinent information to staff to enable them to provide the highest-level of customer service.
- Compiles all pieces of end-of-day revenue reconciliations, including gathering attendance admissions information from all sources to create the daily report.
- Maintains a thorough knowledge of all lobby processes and ticketing systems, including performing minor troubleshooting when required.
- Prepares the daily staff schedule and delegates tasks as needed.
- Provides general support to department through a variety of tasks, including monitoring staff attendance, ordering necessary supplies for the lobby operation, and ensuring all stanchions, crowd control barriers, guest assistant staff, and signage are properly placed.
- Performs any other duties reasonably related to the functions described above.
- Bachelor’s degree and five or more years customer service experience, ideally in a museum or retail environment. Must include experience supervising staff (coaching, delegating tasks, setting priorities, etc.).
- Cash-handling and operational management experience preferred.
- Superior interpersonal and customer service skills
- Must be able to work independently, set priorities, and follow and meet deadlines.
- Fluency in one or more language, in addition to English, a plus.
- Must be available to work holidays, evenings, and weekends as assigned. Scheduled shift times subject to vary week to week based on operational needs.
- Excellent organizational skills and outstanding verbal and written communication skills are also key.
- Proficiency in Microsoft programs (Word and Excel).
Salary: The salary for this position is $62,000 per annum
Application instructions: To apply, please visit MoMA Jobs. Applicants should submit a resume and a statement of interest.
Equal Employment Opportunity Policy Statement: Equal Employment Opportunity has been, and will continue to be, a fundamental principle at the Museum, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, arrest or conviction record to the extent required by applicable law, credit history, or any other protected category as established by applicable law, including the New York City Human Rights Law (“NYCHRL”).
Job Summary
JOB TYPE
Full Time
INDUSTRY
Arts & Culture
SALARY
$69k-104k (estimate)
POST DATE
07/25/2024
EXPIRATION DATE
08/22/2024
WEBSITE
moma.org
HEADQUARTERS
LONG ISLAND CITY, NY
SIZE
1,000 - 3,000
FOUNDED
1929
CEO
AGNES GUND
REVENUE
$10M - $50M
INDUSTRY
Arts & Culture
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About The Museum of Modern Art
Established in 1929, The Museum of Modern Art is the worlds preeminent institution dedicated to the art of our time. With a dynamic exhibition program and one of the worlds largest collections of modern and contemporary art, MoMA bridges the past and present, the established and the experimental, bringing new ideas to over three million onsite visitors per yearand many more millions in the digital realm. We offer an exciting, inclusive work environment for innovative, talented individuals who are eager to take part in MoMAs mission, responding to new ideas and initiatives with insight, imagina...tion, and intelligence.
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