77 Guest Services Agent Jobs in New York, NY
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The Ned NoMad is Hiring a Guest Services Agent Near New York, NY
- 401(k)
- 401(k) matching
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Free food & snacks
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Vision insurance
- Wellness resources
- Answer every call in a timely, courteous, and gracious manner, always maintaining a professional demeanor.
- Create a friendly, comfortable, and helpful atmosphere for guests that demonstrates the highest standards for gracious hospitality.
- Handle guest and member inquiries in a prompt and courteous manner, whether personally or by directing the guest or member to the appropriate department or personnel.
- Possess knowledge of all hotel and club services, membership options, facilities, outlet operating hours and amenities.
- Must possess a full knowledge of menu items, their ingredients, potential allergy information and preparation techniques.
- Knowledgeable in both areas of the Front Desk, Concierge, and Reservations in the PMS.
- Be able to assist guests with package deliveries, Lost & Found inquiries, billing, availability, and service recoveries.
- Additional duties as assigned by the Front Office Manager, Night Manager or Assistant Front Office Manager.
- Must be able to work a flexible work schedule, including evenings, weekends, overnights, and holidays.
- High-School diploma or GED required.
- A minimum of six (6) months’ hotel or related experience preferred.
- Excellent organizational skills and ability to multitask.
- Excellent communication skills both written and verbal.
- Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
- Must be able to maintain confidentiality of information.
- Must be able to work a flexible work schedule including evenings and weekends.
- Able to handle a large volume of guest interactions in an efficient and courteous manner.
- Proficient in Microsoft Office, Internet, and other hotel programs (i.e. Opera PMS, KnowCross, Alice, Micros etc.)
- Must be able to seize, grasp, turn and hold objects with hands.
- Long periods of sitting or standing.
- Fast paced movements occasionally required to go from one part of the club to others.
- Must be able to understand and communicate clearly with guests, members, and coworkers.
- Must be able to reach and handle the computer, keyboard, and desktop items.
- Occasionally kneel, bend, crouch and climb as required.
- Medical, Dental, Vision, Company Paid Life, STD, LTD Insurance
- Referral bonus competitive compensation
- Career development, career training
- Flexible work schedules
- Discounted family rates
- Family meals
- Two weeks’ vacation, 9 days PTO, 9 Holidays
Job Summary
Full Time
$51k-65k (estimate)
08/11/2024
08/18/2024
The following is the career advancement route for Guest Services Agent positions, which can be used as a reference in future career path planning. As a Guest Services Agent, it can be promoted into senior positions as a Receptionist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Agent. You can explore the career advancement for a Guest Services Agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Services Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Services Agent job description and responsibilities
Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.
01/02/2022: Austin, TX
They communicate with guests looking to make or cancel hotel reservations.
12/21/2021: Lorain, OH
Coordinate housekeeping, porters, transport providers and kitchen staff to meet guest requirements.
03/09/2022: Longview, TX
Typically they are most often promoted to a Medical Assistant Externship position.
01/27/2022: Waco, TX
Guest service representatives are hospitality specialists who typically work at hotels.
03/08/2022: Schenectady, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Services Agent jobs
Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members.
02/03/2022: Houston, TX
Communicate closely with Front Office Managers to ensure follow-up on any special problems, guest requests, etc.
02/17/2022: Chico, CA
Communicate with housekeeping, maintenance staff or management when guests report problems.
03/03/2022: Los Angeles, CA
Try to be attentive and effective at listening to, and clarifying concerns raised by employees and guests.
01/02/2022: Youngstown, OH
To be familiar with all guest related activities and events within the hotel and through outside agencies, such as activities, theatre, transportation, recreation and current events.
01/04/2022: Baltimore, MD
Step 3: View the best colleges and universities for Guest Services Agent.
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