JOB DESCRIPTION: The Mobile Crisis Assessment Team (MCAT) Program Supervisor is responsible for ensuring crisis services are provided consistent with “best practices” as well as with the local and State Office of Mental Health and Department of Health guidelines/regulations and contracts. She/he/they plans, organizes and manages the overall delivery of the Mobile Crisis Assessment Team, and has immediate supervisory responsibility for the activities of the Crisis Services Program within the counties in the service delivery area. She/he/they is expected to work in complex situations with a high degree of independence. She/he/they is required to complete crisis assessments and make necessary referrals for needed services for children and adults who are identified as being in possible acute psychiatric distress. She/he/they is responsible for coordinating a team of Crisis Counselors and other staff as assigned and responding to community crisis situations to assist with de-briefing and necessary crisis assessments.

EVENING POSITION - 4:00 p.m. - 12:00 a.m.

SPECIFIC RESPONSIBILITIES INCLUDE:

• Participates in the staff selection process and provides day-to-day program leadership, staff orientation and training, staff supervision, conducts staff performance appraisals and professional development opportunities for the MCAT staff team in accordance with agency policies and procedures.
• Ensures the timely delivery of short-term crisis intervention, follow-up and linkage to community resources and supports.
• Ensures the program provides quality assessment services for children and adults including comprehensive crisis assessment and suicide/homicide lethality.
• Ensures accurate documentation of client and agency contacts in accordance with program policy and ensures that procedure manuals are maintained.
• Assists in clinical and administrative review of cases for quality assurance.
• Ensures systems are in place to provide effective outcome monitoring and continuous quality improvement in all program functions.
• Assumes on-call, and administrative back-up responsibilities consistent with program needs.
• Ensures program compliance and enforces standards which include but are not limited to: HIPAA regulations and confidentiality in accordance with the New York State Office of Mental Health and applicable Department of Health regulations in addition to all other local, state and federal governing laws and regulations.
• Ensures timely completion of required internal and external reports and that the program is in compliance with agency, the Office of Mental Health and other applicable regulatory mandates.
• Convenes staff meetings to discuss service delivery, policies and procedures and to obtain input in goal setting for program operation.
• Conducts regular supervision with direct reports/team members as assigned by agency supervisor/administrators on both an informal and formal basis.
• Provides education and training for team members and facilitates the orientation process for staff in the Oneida-Herkimer Region.
• Meets and confers with agency administration and MCAT management staff to develop policies and procedures as well as establish and evaluate program goals.
• Attends and actively participates in all required training, staff meetings and case conferences as required by agency administration.
• Provides short-term crisis intervention and diffusion for children and adults in the community including comprehensive crisis assessment and suicide/homicide lethality.
• Makes recommendations and assists in facilitating the appropriate level of treatment/services/supports.
• Provides Agency representation at a variety of community meetings to foster relationships.
• Engages in agency/program projects or work groups as assigned by the MCAT Program Director.
• Provides educational/ marketing /training presentations to the community, as assigned by the MCAT Program Director.
• Maintains a valid New York State driver’s license and has viable transportation.
• Secures and maintains all necessary certification and professional licensing as dictated by the profession and required qualifications.
• Maintains self in a professional manner at all times and adheres to the policies and procedures of the Agency.
• Punctual and regular attendance is an essential responsibility of each employee. Employees are expected to report to work as scheduled, on time, and prepared to start working.
• Monday - Friday 4:00 p.m. - 12:00 a.m. Evening shift.
• Performs other tasks and duties as assigned.

REQUIRED QUALIFICATIONS:

• Possesses demonstrated strong experience and knowledge of program design and development , strategic planning, and change management.
• Possesses demonstrated strong verbal and written communication skills including the ability to develop and deliver presentations to a wide variety of audiences as well as the demonstrated ability to communicate and interact with various levels of government, community leaders and providers.
• Possesses strong organizational and assessment skills with the ability to be flexible and work independently.
• A Licensed Master Social Worker (LMSW) licensed by the New York State Education Department and two (2) years of experience in the provision of mental health services and one (1) year staff supervisory experience required.

OR

• A Licensed Clinical Social Worker (LCSW) licensed by the New York State Education Department and two (2) years of experience in the provision of mental health services and one (1) year staff supervisory experience required.

OR

• A Licensed Marriage and Family Therapist (LMFT) licensed by the New York State Education Department and two (2) years of experience in the provision of mental health services and one (1) year staff supervisory experience required.

OR

• A Licensed Mental Health Counselor (LMHC) licensed by the New York State Education Department and two (2) years of experience in the provision of mental health services and one (1) year staff supervisory experience required.

At The Neighborhood Center, Inc, we are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or expression, veteran status, or any other legally protected status.

We believe that diversity, equity, and inclusion are essential to the success of our organization and are dedicated to creating a workplace that welcomes and values all individuals. We strive to create a culture that fosters respect, openness, and understanding, and we encourage people from all backgrounds to apply for open positions.

Job Type: Full-time

Pay: From $68,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• Evening shift

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Utica, NY (Required)

Ability to Relocate:

• Utica, NY: Relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: In person