The No Fault Group is seeking a Call Center Agent to screen, qualify and close deals

with potential new client leads, that have recently been involved in a motor vehicle

accident. Not limited to the retention of treating patients, problem solving

scenarios, and assisting upper management. The ideal candidate will be personable,

responsible, computer-literate, possess good verbal and sales skills. This

person is the first contact with our clients and must project skill and success. You

must have a natural ability to make a connection with people over the phone.

We will also consider those who are working or have worked in client services, call center roles and/or have a degree or current area of study is in the legal/law field.

Individuals with personal injury backgrounds and Intake Specialist with any work experience in the law or legal field are preferred.

Job Requirements:

• Use empathy and compassion to put callers at ease.
• At least 1-year sales experience or legal experience.
• Conveys confidence on the phone.
• Treats the last call on Friday with the same care and compassion as Monday morning.
• Ability to build rapport with potential new clients.
• Controls the pace and direction of the call.
• Enthusiastic about helping others.
• Exceptional organizational skills.

Required Knowledge, Skills and Abilities:

• Demonstrates the ability to use standard office equipment such as telephones, computers, copiers, fax machines and others.
• Must be bilingual (English & Spanish).
• Displays the ability to communicate with others effectively, listen closely and convey points clearly.
• Shows proficiency with computer programs which may include Microsoft Word, Excel, PowerPoint, Outlook and others.
• Demonstrates excellent customer service skills.
• Shows the ability to calm frustrated clients quickly and make decisions based upon anticipated outcomes.
• Possesses the ability to adjust to constantly changing workloads.

Education and Experience:

• High school diploma or GED Bachelor’s degree preferred.
• 1 year in Healthcare or Legal Call Center a plus.

Job Type: Full-time and availability

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• Day shift
• Evening shift
• Morning shift
• Rotating shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Call center
• In-person
• Office

Language:

• Spanish (Required)
• English (Required)

Work Location: In person