The Account Manager maintains the daily operations of the customer service and sales team. This position develops, implements, and maintains processes, procedures, and programs to improve customer service and is responsible for promoting company standards and engaging employees to drive customer loyalty and customer engagement through customer service.
Essential Duties and Responsibilities:

• Identify and generate new sales opportunities through relationship building
• Participate in ongoing product training courses
• Work internally with a team on implementation plans
• Work with your manager to ensure alignment with company goals
• Review sales activities and prospective customers with management
• Execute day-to-day sales, marketing, and campaign management
• Manage the implementation and delivery of a key client’s activity, maximizing performance and return on investment and identifying an opportunity to expand
• Own all problem-solving, troubleshooting, client campaign requests, and key implementations
• Build client relationships through service excellence and balance their campaign needs with your proactive approach

This is an entry-level position; we will train for a management position if successful — immediately hiring for this entry-level customer service position.
JOB REQUIREMENTS: Other Knowledge, Skills, or Abilities Required:

• 1 to 3 years of Customer Service experience
• Ability to cross-train and develop team members
• Ability to perform Account Retention
• Excellent verbal and written communication
• Ability to multi-task and react well under pressure, and treat others with respect
• Identifies and resolves problems promptly
• Prioritizes and plans work activities
• Focuses on solving conflicts and listening to others without interrupting
• Work efficiently and effectively, both independently and as a team
• Balances team and individual responsibilities and helps build a positive team spirit
• Adapts and is able to deal with frequent changes in the work environment
• Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments

For your consideration as soon as possible, please apply today with a copy of your resume!Powered by JazzHR
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