1 Regional Director, Corporate Operations Job in Beverly, CA

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Regional Director, Corporate Operations

The NOW

Beverly, CA | Full Time

$135k-184k (estimate)

4 Months Ago

Regional Director, Corporate Operations

The NOW Beverly, CA

$135k-184k (estimate)

Full Time 4 Months Ago

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The NOW is Hiring a Regional Director, Corporate Operations Near Beverly, CA

The NOW, a new concept massage boutique, was founded on the principle that self-care is a necessity not a

luxury. Designed to serve as an oasis from today’s fast paced digital society, their goal is to offer high-quality, affordable massage services in an inspired setting. After launching in 2015, The NOW quickly became a wellness destination for globe-trotting influencers and locals alike. With 58 boutiques currently open from coast to coast and 150 locations on the horizon, The NOW is looking forward to bringing their thoughtfully crafted menu with customizable enhancements, healing products and singular design aesthetic to cities all over the United States
The Regional Director, Corporate Operations will oversee and support day-to-day operations in our four corporate boutique locations, based throughout Los Angeles. This person will be primarily leading a team of General Managers in delivering a high-level of guest service while meeting Company goals and driving key performance metrics.

Duties and Responsibilities:

Be an inspiration and ambassador of professionalism representing the brand.
Responsible for inspiring and leading a team of General Managers.
Direct and grow multi-unit portfolio through planning people strategies, developing talent pipelines, consistent implementation of operational procedures and marketing promotions.
Maintain the highest level of standards to serve as the model boutiques for all NOW locations across the country
Be a resource and provide expertise on key guest issues, team staffing and management, boutique operations and company policies.
Ensure guest experience levels remain consistent across boutiques and the best in the industry.
Maintain and grow successful boutiques through the development of market-level strategies to achieve financial goals.
Plan, direct, control, implement, evaluate, monitor, and forecast budgets to ensure profitability.
Review and manage individual boutiques as well as the overall region’s P & L.
Understand and continuously analyze company KPI’s to uncover trends and performance and provide intelligent, effective, and timely solutions.
Review, analyze, and evaluate business procedures.
Implements policies and procedures that will improve day-to-day operations.
Communicate and explain new directives, polices, and procedures to managers.
Perform boutique audits and performance assessments to ensure brand compliance and consistency when it comes to merchandising and boutique aesthetics.
Project a positive image of the organization to team members, guests, industry, and community.

Qualifications:

Ability to multi-task while managing high volume business across all boutiques.
Data driven with strong analytical skills.
Strong attention to detail.
Excellent verbal and written communication skills.
7 years leadership/people management experience.
Multi-unit retail and/or spa experience.
Strong knowledge and experience in managing finances/budgets, customer service, and people management.
Proven success in creating and implementing new processes and driving efficiencies.
Prior experience in massage/wellness preferred.

Benefits Compensation:

Pay Range: $150,000 - $175,000
Opportunities for performance based bonuses
Benefit package includes medical, dental, vision, Life/AD&D, 401K with company match, paid time off, and holidays.

The Company is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.