Job Description

We are looking for a motivated individual to join our Managed IT Services team! As an IT Systems Engineer, you will work with our clients as part of our Professional Services team to design and implement technical solutions for our clients. This team is dedicated to improving our clients’ IT systems while continually improving our processes and delivery of services. The ideal candidate is someone with at least 3 years of experience who is looking to collaborate with a team to improve our clients’ businesses!

Top Benefits

The Office Technology Group offers a comprehensive employee benefits program, including:

• Profit Sharing
• Up to 20 days of Paid Time Off
• Retirement Plan with company match
• Health Insurance

Responsibilities include:

• Design, scope and execute projects for implementing new and upgraded technology for our clients
• Create and maintain complete documentation regarding completed projects
• Work as a member of the Professional Services team to prioritize, set, and accomplish sprint goals
• Participate in project meetings, including Daily Scrums, Sprint Retrospectives, and Sprint Planning
• Participate with the Professional Services team in continual process improvement
• Perform after-hours and onsite work for project deployments
• Assist the Support Desk team with high-level escalations
• Assist with emergency after-hours support when needed

Required Qualifications:

• Degree in Information Technology/Computer Science or equivalent combination of education, training/certification, and experience
• 3 years of experience in an intermediate to advanced IT engineering role
• Excellent verbal and interpersonal communication skills
• Effective organizational skills
• Strong problem-solving and critical thinking skills
• Ability to learn and adapt quickly
• Ability to work independently and in a team environment
• Willingness to self-reflect and help improve processes

Required Hardware/Software Knowledge:

• Microsoft 365 and Azure Cloud Services [KG4]
• Microsoft Server 2016 and later
• Hyper-V, VMWare
• Advanced Networking (Firewalls, VLANs, Routing, Enterprise Switching)
• Local and cloud backup solutions
• Server and SAN Hardware
• Wireless solutions