Event & Marketing Coordinator – Job Description

Company: One Tribe 

Job Title: Event & Marketing Coordinator (Hybrid Role) 

Reporting to: Director of Operations 

Hours: Parttime hourly – 15 - 20 hours per week (M-TH 4:30pm-8pm onsite 12 hours) Some remote hours 

Start Date: July 1, 2024

Salary: $20/hour

About One Tribe

One Tribe is a pre- and post-natal wellness and educational center & digital platform offering live and virtual classes and services. We offer everything mothers need in one single trusted space related to: movement, wellness, education, and community. We believe that care for The Mother is of the upmost importance. It is our mission to champion women by helping them to feel confident and empowered on their journey to motherhood and beyond.

Our first physical location is at 2200 Biscayne Blvd- 2nd floor - Edgewater, Miami, Florida with the goal of expansion. We offer parents-to-be educational classes, an array of movement classes and wellness appointments such as acupuncture, psychotherapy, lactation, pelvic floor physical therapy, and nutrition. 

We are a group of passionate women set out to change the trajectory or parenthood and evolve the standard of care for all mothers. We are excited to welcome a motivated, passionate member to our team. 

Job Summary

The One Tribe Events and Marketing Coordinator will be responsible for conducting outreach marketing, coordinating events/space rentals, and performing front desk functions (answering/returning calls, check clients in and out of class, closing the space). This hybrid position works directly with clients, employees, potential clients, partners/sponsors, and Administration to carry out procedures ensuring efficient check-in and out process, while ensuring guest satisfaction. 

Job duties include but are not limited to:

• Point of contact for Events/Space Rentals – client inquiries, intake, coordinating agreements, and scheduling 
• Outreach Marketing – Canvassing neighboring areas 
• Maintaining front office goals (Closing the space, ensuring all classrooms are set up for the following days educational classes & workshops) 
• Ensuring the quality, standards and meeting the expectations of the customers daily 
• Answering/returning phone calls 
• Evaluating complaints, and potentially redirecting them to the Operations Director to resolve disputes and conflicts 
• Scheduling appointments, checking clients in and out of their services 
• Selling Retail 
• Upselling services 
• Responsible for patient intake on phone or in person to help introduce One Tribe, best services and classes for the client including One Tribe packages 
• Supports Management Team by utilizing interpersonal and communication skills to lead, influence and encourage others; advocates sound business decision making; demonstrates honesty/integrity; leads by example 
• Improves service by communicating and assisting individuals to understand client needs, providing guidance and feedback. 
• Interacts with clients to obtain feedback on product quality and service levels. 

Requirements & Qualifications

• HS diploma or GED 
• Experience in wellness industry preferred 
• Minimum 2 years management experience in Marketing, Events and office services and administration. 
• Experience with scheduling software (Mindbody a plus) 
• Passion for wellness industry and women’s health 
• Both English and Spanish speaking preferred 
• Self-starter, collaborative, works well independently 
• Excellent communication skills, punctuality, client-service oriented and experience preferred 

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands 
• Must be able to move, pull, carry, or lift at least 30 pounds. 
• Occasionally kneel, bend, crouch and climb as required.