The Panther Group is hiring multiple individuals for a call center environment for our client. You'll enjoy this job if you enjoy assisting others. You'll excel if you are compassionate towards others, with the ability to stay composed under pressure. This is a temp-to-hire position! Apply today!

Responsibilities

• Applies eligibility rules and regulations when evaluating information submitted by customers in support of initial or continuing eligibility determination.
• Assist in answering all in-coming phone calls from customers.
• Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.
• Contacts customers to clarify eligibility information if necessary.
• Displays excellent communication skills, and an understanding of human behavior to establish an atmosphere in which all contacts are positive.
• Meet Quality Assurance (QA) and other key performance metrics.
• Maintains updated knowledge of project and corporate policies and procedures.
• Verifying data, reviewing case information, and preparing it for case disposition by the State Eligibility Consultant.
• Reprocesses applications, including case repair, and missing information responses in an accurate and timely manner.
• Ability to identify risk by escalating to management and routing technical issues to the appropriate staff.

Qualifications

• High school diploma, GED, certification, or equivalent experience required
• Experience with social services preferred; Indiana Eligibility experience
• Strong critical thinking and problem-solving skills.
• Works on assignments that are moderately difficult, requiring judgement in resolving issues.
• Accurate data entry skills and the ability to type at least 40 keystrokes/minute.
• Ability to build positive relationships among customer and state eligibility consultants.
• Attention to detail; excellent organizational, interpersonal, verbal, and written communication skills.
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment. Ability to successfully execute many complex tasks simultaneously
• Ability to work as a team member, as well as independently.
• Must be able to remain in a stationary position for an extended period of time.
• Work is constantly performed in an office environment

#INDLP

Job Types: Full-time, Contract

Pay: $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• Marion, IN: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location