Title: Case Manager

Program: Access Center

Department: Access, Interim Housing, Mental Health & Sojourn domestic violence services

Status: Full time, Non-Exempt

Schedule: Monday – Friday 8:30AM to 5:00PM and 1st and 2nd Wednesdays of each month 8am-4:30pm

Essential Duties & Responsibilities

Under the supervision of the Program Manager, the Case Manger is responsible for:

1. Work with a diverse and marginalized client caseload experiencing many barriers including homelessness, complex trauma, medical, mental health and substance use needs

2. Ensure that case management services to clients are reflective of the “Whatever It Takes” model

3. Develop effective, trusting relationships with clients using a client-centered approach using best practices that include Client-centered, Motivational Interviewing, Harm Reduction, Non-violent Crisis Intervention, Trauma-Informed Care and Housing First

4. Perform a comprehensive needs assessment (screening and intake) and develop a housing stability plan that is based on client’s needs, issues and goals

5. Provide information, direct referrals and linkage, and advocacy to support clients in achieving their goals

6. Assist Clients in applying for and obtaining all benefits to which they are entitled.

7. Coordinate appointments, transportation, and follow-up services for clients to improve access to primary health care, mental health care, substance use services, and other local resources in order to build sustainable community connections and reduce the need for emergency health care services

8. Support Clients by teaching and modeling life skills involved such as budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and socialization within communities where they become housed

9. Identify appropriate emergency and permanent housing options for clients

10. Directly transport clients in company van to various agencies and healthcare providers in the greater Los Angeles area to decrease barriers to access and increase community reintegration

11. Maintain accurate documentation of client information and records (intake, referrals, progress notes, service delivery, etc.) (manually and via computerized database system)

12. Co-facilitates Case Management orientation and information sessions

13. Participate in all case file, staff meetings, supervision, team meetings, training, and retreats

14. Participate in on-going self-evaluation, program evaluation, and development/modification

15. Provide Crisis intervention using Non-violent Crisis Intervention techniques

16. Communicate effectively and promptly with management team, peers, collaborators and clients

17. Other duties as assigned

Qualifications

1. Bachelor’s degree preferred; or a minimum two years’ experience working with homeless individuals, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience.

2. Demonstrated knowledge of issues faced by population served

3. Knowledge of social services agencies, community & housing resources.

4. Able to work in a high tolerance Harm Reduction model with members who have multiple barriers.

6. Ability to self-motivate, learn quickly, work effectively with a wide range of constituencies and be flexible in a fast-paced environment.

7. Ability to handle difficult situations and communicate effectively

8. Commitment to improving the community through empowerment and dignity

9. Computer literate; able to use computerized database system for program participant file management and proficient of Microsoft Word, Outlook, and Excel.

10. Current, valid California Driver’s License with an acceptable driving record, and reliable vehicle.

11. Comfortable, able and willing to drive/transport program participants in an agency van.

12. Bilingual preferred, but not required

13. Able to provide cleared TB test & pass a criminal background check.

Work Environment

1. Combination of field and office environment

2. Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.

3. On occasion walk or drive to different local sites

4. Will necessitate working in busy and loud environments

5. Will be exposed to elements like cold, heat, dust, noise and odor

6. May need to bend, stoop, twist and sit throughout the day

Job Type: Full-time

Pay: $23.08 per hour

Expected hours: 40 per week

Benefits:

• 403(b)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to Commute:

• Santa Monica, CA 90401 (Preferred)

Ability to Relocate:

• Santa Monica, CA 90401: Relocate before starting work (Required)

Work Location: In person