Job Description

Audio/Visual Support

• Responsible for the management of audio/visual equipment and all related functions.
• Preventative maintenance of audio/visual equipment, including but not limited to:
• Software/firmware updates to videoconferencing units
• Consulting with 3rd party support on hardware upgrades
• Integrating new equipment into existing conference rooms
• Support the setup for all internal meetings/videoconferences: set up laptops for presentations and conferences.
• Troubleshoot computer and videoconference equipment if malfunctions occur.
• Setup, video record and edit events as assigned by management.
• Collaborate with the Facilities, Marketing, Professional Development, and other departments on set up for conferences and meetings as required.
• Monitor meeting set ups and remain on standby immediate for hands on support.

Service Desk Support

• Collaborate with members of the Service Desk staff and other IT team members to resolve tickets/issues.
• Provide computer, network, and software support to the end-user community via telephone, email, remote access, or in-person.
• Assist with the imaging of computers/laptops.
• Install application software based on corporate standards and end-user requirements.
• Record activities in the firm ticketing system.
• Performs other related duties and as assigned.

Desired Skills And Qualifications

• Strong communication and interpersonal skills - the ability to communicate with internal and external clients effectively in person as well as verbal/written in a courteous and tactful manner.
• Possess exemplary customer service skills to provide white glove support to internal and external clients.
• Ability to work with a variety of videoconferencing equipment, computer desktop and notebook hardware, including laser printers, flat panel monitors, cabling and connectors for networking and peripherals.
• Diagnose and repair videoconferencing and computer hardware by contacting the vendor when necessary.
• Ability to work in a fast-paced environment while multitasking and organizing tasks based on priority and urgency is key.
• Strong knowledge of desktop applications from the Microsoft Office family and Windows 11.
• Strong video editing and AV coordination skills.
• Strong troubleshooting and problem-solving abilities.
• Ability to quickly learn and support new technologies.
• Manage confidential information.
• Ability to function in a team environment.
• May perform other duties as assigned including travelling to other offices to cover absences or relief to equalize peak work periods or otherwise balance the workload.
• Must be able to work a “flexible schedule”, sometimes on short notice, including overtime, early mornings, evening, and weekends as necessary to meet client and firm needs.
• Must have a “can-do” work style and excellent follow-through skills.
• Must be proactive and an independent thinker.