POSITION TITLE: IT Support Specialist III

Summary: The IT Support Specialist II plays a pivotal role in the IT Department, providing in-person, phone, and hardware support for firm-authorized technology. Acting as a liaison between IT and other departments, the specialist resolves user issues, escalates when needed, and ensures effective communication with stakeholders.

Responsibilities:

1. Resolve end-user calls via phone, email, or face-to-face interactions, covering application, hardware, printer, mobile device, telephone, and basic network access issues.
2. Log and manage IT incident tickets through the firm's system.
3. Address escalated local incidents and consult with IT resources.
4. Follow up on open issues, providing regular updates to users.
5. Refer security risks to the IT Security Team.
6. Record and document troubleshooting efforts.
7. Assist in conference room setup with technology.
8. Track leased hardware and purchased inventory.

Qualifications:

1. Bachelor's Degree.
2. International law firm experience preferred.
3. Proficient in Dell hardware support.
4. Active Directory maintenance skills.
5. Microsoft Exchange Administrator console experience.
6. Windows 10 troubleshooting skills.
7. Strong communication, organizational, and multitasking abilities.
8. Quick learner of new software and legal-specific applications.
9. Team player with excellent customer service skills.
10. Reliable with a high level of confidentiality.
11. Multilingual proficiency preferred.

The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.