As part of our hiring process, candidates must complete the Culture Index Survey here. Here is the link: https://go.cultureindex.com/p/10202015044007mEpvbe

Are you working at an agency where you do a little (or a lot) of everything? If you didn’t have to handle every service request, could you finally earn what you are truly worth? Are you tired of working with a team that does everything a different way?

The Phoenix Insurance is an Independent Property & Casualty Insurance Agency, who advises clients and works with top-rated insurance carriers to find options for complex risks. As one of the largest Specialty Insurance Agencies in the US, we are known for our integrity and keen problem-solving ability.

We are a high volume, fast-paced insurance office that is looking for a results-driven Account Manager with a passion for client retention and growth. This role requires a dynamic individual to proactively manage existing client relationships while identifying opportunities to expand the client base.

Account Manager Job Responsibilities:

• Acts as a trusted advisor to clients, addresses inquiries, concerns, and provides expert insights.
• Analyzes insurance data to identify potential risk and delivers effective solutions.
• Reviews and assesses upcoming renewals, ensuring clients have the best coverage options.
• Proactively contacts clients to schedule and conduct annual review calls.
• Identifies and capitalizes on opportunities for upselling and cross-selling insurance products.
• Strengthens client relationships by providing exceptional, top-tier customer service with consistent follow-through.

Ideal candidates will possess the following:

• At least 3 years of experience in Sales and Account Management within the Property and Casualty Insurance Industry, preferably within an independent agency, or with a strong understanding of multiple carriers.
• Self-starter mentality driven to achieve goals and deliver measurable results.
• Meticulous and able to carefully review insurance policies and contracts to ensure accuracy and compliance with established processes.
• Proactive mindset with exceptional analytical and problem-solving abilities.
• Strong commitment to customer satisfaction by adeptly addressing client concerns, providing clear answers to questions, and offering effective solutions.
• Proficient in Microsoft Outlook, Excel, and Word. Proficient in Adobe Reader/Acrobat. Able to adapt and learn new, web based, computer software programs. Familiarity with EZLynx a plus.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance
• Disability