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Department: Information Technology
Supervisor: IT Services Manager
Supervises: None
FLSA Status: Full Time, Regular, Non-Exempt
Starting Pay Rate: $30.25/hour
Application Submission Deadline: Open until filled
General Statement:
The IT Support Specialist is an entry-level position responsible for level one help-desk support in the IT and technical environment of the organization. This position is primarily responsible for handling support service requests by phone, email, and the tech support ticketing system for workstations, servers, printers, networks, IP phones, IP cameras, and vendor-specific hardware and software. This position also assists in monitoring reliability of network infrastructure and operating systems on multiple platforms and supporting documentation and implementation processes in collaboration with IT management. The work schedule will be Monday through Friday with occasional work after hours or on the weekends as needed. This position will also take part in a regular, on-call rotation to provide support to critical business systems each weekend.
Essential Duties:
This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. Management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs, or technological developments).
Other
Accommodations
$75k-92k (estimate)
08/26/2024
10/24/2024
phoenixzoo.org
PHOENIX, AZ
50 - 100
1962
Private
HARRY A PAPP
<$5M
Accommodations
Phoenix Zoo owns and operates zoological and botanical zoo.
The job skills required for IT Support Specialist include Customer Service, Operating System, Computer Science, IT Support, Microsoft Office, WAN, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Support Specialist positions, which can be used as a reference in future career path planning. As an IT Support Specialist, it can be promoted into senior positions as a Decision Support Specialist that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Specialist. You can explore the career advancement for an IT Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming an IT Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Support Specialist job description and responsibilities
IT Support Specialist provides a wide range of computer services from basic troubleshooting to complex maintenance and repair procedures.
01/10/2022: Gainesville, FL
IT Support Specialists to work on either computers or portable devices, whereas some others may require their employees to tend to all sorts of requests.
02/20/2022: Jacksonville, FL
The IT Support Specialist provides computer support to end users across the College district for computer hardware, software, other technology equipment, and business-related applications.
12/31/2021: Little Rock, AR
These specialists either support computer networks or they provide technical assistance directly to computer users through a help desk.
03/08/2022: San Jose, CA
IT support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
12/13/2021: Brockton, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Support Specialist jobs
Employers usually prefer to hire IT support specialists with some sort of formal college education even though training requirements can vary.
02/27/2022: Lancaster, PA
Some employers may accept IT support specialists without formal education who have computer experience and certification.
01/21/2022: South Bend, IN
Learn about the job description and duties, and read the requirements to start a career as a IT support specialist.
12/26/2021: Daytona Beach, FL
To have a successful career as a IT support specialist, there are certain skills that hiring managers know to look for, and you must learn it.
02/07/2022: Bridgeport, CT
Successful technical support specialists possess common characteristics and aptitudes.
02/08/2022: Gainesville, FL
Step 3: View the best colleges and universities for IT Support Specialist.