Transcriptionist

Contract - 8-12 months

Location: New Providence, NJ

Onsite 5 days/week (Monday-Friday)

Must Haves:

• Strong attention to detail
• Able to work on site 5 days
• Able to take and pass an assessment testing them on the work
• Strong written and verbal communication skills

Preferred:

• Customer Service / Administrative background
• Spanish speaking
• Degree
• Previous note taking experience
• Experience with Mac
• Fast typing skills with accuracy

Job Description

As a member of one of our Technology teams, you will contribute to building solutions that use natural language processing, cognitive computing, and artificial intelligence applications and the frameworks and infrastructure that support them. We are seeking a detailed-oriented, trustworthy transcriptionist to help us expand our new Spoken Conversation Understanding Platform - an advanced AI system that listens to live, human-to-human customer care conversations and reacts to them in real time, at a scale of thousands of concurrent conversations. You will play a key role in improving and bringing the platform to new use cases and new customers by listening to, transcribing, and annotating the complex and high-dimensional audio and text data that drives the intelligence behind this product. You will join a small, highly collaborative team in analyzing and annotating spoken and written multi-speaker dialogues. Tasks include transcribing speech into text, identifying and correcting automatic speech recognition errors, identifying and annotating important entities for named entity recognition, classifying speaker intents, and quality checking the data, etc. Given the highly sensitive nature of this data, you will be required to work on-site in our facility.

Job Responsibilities

· Accurately transcribe conversational audio recordings containing multiple speakers of varying dialects, accents, etc. verbatim while adhering to transcription and annotation rules.

· Effectively discern and capture colloquial and cultural nuances that occur in recordings.

· Accurately identify, analyze and annotate speaker intent(s), key words and phrases within recordings and/or text.

· Possess outstanding listening skills with the ability and patience to interpret ambiguous speech in order to transcribe it as accurately as possible.

· Meticulously proofread and correct your own and others’ transcriptions and/or annotations for accuracy and consistency.

· Promptly communicate with supervisor(s) when there are issues with or concerns about the data, etc.

· Easily adapt to changes in transcription rules, annotation rules, priorities and/or environments.

· Abide by all security protocols and procedures established to protect the sensitive nature of our data.

Qualifications

Required

· Excellent analytical and organizational skills.

· Detail-oriented, with a strong understanding of grammar and spelling.

· Dependable, self-motivated, and able to work independently with minimal supervision.

· Ability to focus for long periods of time.

· Some familiarity with computers and with Internet research.

· Minimum 30 hours per week (with some flexibility).

· Work on-site in our facility.

Preferred

· Associate’s or Bachelor’s degree (completed or in progress).

· Fast typing speed with high accuracy.

· Previous transcription and/or annotation experience.

· Experience with Mac OS.

· Experience using Praat or similar linguistic analysis tools.

· Experience using Google Workspace