Job Summary:

The Service Manager will direct and supervise the service team and day-to-day operations in the service department, ensuring consistent quality service, increasing sales and profitability and developing and maintaining a base of satisfied clients. Responsibilities extend to all territories and job locations.

Compensation package includes:

· Negotiable, yearly salary based on experience.

· Quarterly bonus based on profitability goals achieved.

· PTO hours accumulated weekly.

· Paid holidays available immediately.

· One-week paid vacation after one year, second week after two years.

· 401k plan with matching contribution after one year.

· Medical insurance available, ½ company paid.

· Dental, vision, long and short-term disability and life insurance available.

· Assigned, take home company vehicle for company use.

Supervisory Responsibilities:

· Manage and maintain the daily, weekly schedule of a team of service technicians.

· Delegate and oversee duties of service technicians.

· Coordinates and oversees the day-to-day workflow of the service department.

· Manage and provide estimates and quotes.

· Manages and oversees the hiring, training, and motivation of service team members.

· Completes two performance evaluations for all service department team members, providing recommendations for promotion and salary adjustment.

· Conducts and oversees employment actions, including discipline and termination of employees in accordance with company policy.

Duties/Responsibilities:

· Drive to increase sales and profitability of service department while maintaining the highest level of customer service.

· Establish and maintain excellent communication processes and procedures. Ensure that communication is the number one priority with clients, employees, departments, manufacturers, and suppliers.

· Monitoring the daily and monthly sales achievements as compared to budgeted goals and history to meet/exceed expectations.

· Ensure consistent customer satisfaction, resulting in repeat business, referrals, and client confidence.

· Develop, improve, and enforce company policies and procedures.

· Identify strengths and weaknesses of employees. Implement plans and actions to develop strengths and minimize weaknesses.

· Assists with weekly team meetings to ensure that goals and objectives are clearly communicated. provides guidance and leadership to enable the team to meet these goals and objectives.

· Conduct and organize regular training for team members.

· Integral part of growth and profitability planning with owner.

· Ensure company vehicles are well maintained, clean, and organized.

Required Skills/Abilities:

· Ability to think on your feet and provide solutions.

· Excellent knowledge of current and existing pool products, and proper repair methods and procedures for those products.

· Top-tier organizational skills and attention to detail a must.

· Big picture vision while working in a fast-paced growth-oriented environment.

· Ability to analyze and understand KPI and financial data of service department.

· Ability to utilize current technology to maximize efficiency.

· Technology savvy-Microsoft office, CRM systems, and latest industry equipment.

· Advanced, written, and verbal communication skills, customer service focus and sales ability.

· Clean MVR.

· Ability to travel away from home for training and company events.

Education and Experience:

· High school diploma or equivalent.

· Minimum five years industry experience.

· Previous team management experience.