Title: Educational Technology Help Desk Technician
Department/Location: Educational Technology, St. Louis, MO
Position Type : Full time, 12 month.
Summary
As the EdTech Help Desk Technician, you are the first point of contact for Students, Faculty, and School Staff. You play a pivotal role in ensuring the smooth functioning of various aspects of the school's technology infrastructure and EdTech office operations. Your responsibilities will span technical support, office management, and system administration, making you a crucial point of contact for addressing technical support issues, maintaining an efficient office environment, and supporting the department's technology systems.
Who We Are
At our award-winning pre-K-12 school in St. Louis, Missouri, and top-ranked Principia College in Elsah, Illinois, Principia faculty and staff make up a close-knit community of educators, coaches, and professionals taking a distinct approach to education-blending academic excellence with Christian Science-based character education. Principia's team of over 500 employees supports not only Principia School and Principia College, but also a worldwide network of Alumni & Friends.
At Principia School, our core value is LOVE. Love and its attributes underpin our foundational beliefs as well as our educational approach. We focus on developing the whole child-intellectually, physically, mentally, socially, and spiritually, preparing students for the next steps in life. We foster a challenging yet supportive environment where character unfolds naturally, and talent is cultivated through boundless opportunities. Character education plays an essential role in every aspect of the student experience, and classroom work is augmented by character trips, leadership development, and real-world, hands-on, project-based learning.
Principia employees are part of an engaging academic community preparing students to be tomorrow's leaders, thinkers, and changemakers. We strive to create a collaborative and inclusive environment where everyone feels they belong and are valued.
Primary Responsibilities

• Provide prompt and effective technical support to Students, Faculty, and School Staff, addressing hardware, software, and network issues
• Diagnose and troubleshoot technical problems through various communication channels, ensuring timely resolutions
• Install, configure, and update software applications and operating systems on user devices
• Help to facilitate the preparation, distribution, and collection of student devices at the beginning and ending of each school year
• Collaborate with IT teams to escalate and resolve complex technical challenges
• Assist in maintaining IT inventory and assets, ensuring proper documentation and organization
• Uphold a customer-centric approach and deliver exceptional user experiences
• Install, configure, and update operating systems and software using JAMF Remote Management
• Collaborate with EdTech Coordinators on technology projects and new solution implementations
• Basic support of A/V equipment and systems
• Stay informed about industry trends and best practices to drive continuous improvement

Core Competencies

• Team players: Ability to collaborate and partner with peers and senior leaders is critical, with an ability to listen, give and receive feedback, and be comfortable exchanging ideas and speaking candidly in a professional and collegial manner
• Proactive : Ability to self-start
• Customer Service: Responds promptly and professionally to customer needs
• Dependability: Works within deadlines and under occasional heavy workloads
• Planning and Organizing: Prioritizes and plans work activities; uses time efficiently; manages multiple projects/tasks simultaneously
• Quality: Demonstrates attention to detail, accuracy, and thoroughness

Minimum Qualifications

• Student of Christian Science; if not, then values-aligned.
• Bachelor's degree in information technology or 3-5 years of experience in related field
• Proficiency in MacOS, iOS, TVOS, JAMF Remote Management, and Windows
• Proven experience in technical support, office management, and system administration roles
• Experience troubleshooting and strong knowledge of hardware, software, operating systems, and networking protocols
• Experience developing scripts for computer management is a plus
• Relevant certifications in IT support system administration are a plus
• Excellent organizational, multitasking, and problem-solving skills
• Effective communication and interpersonal abilities
• Adaptability to evolving technologies and dynamic work environments
• Supportive of Principia's mission, vision, and values as articulated here https://www.principia.edu/about/mission

The statements above describe the general nature and level of work but are not a complete list of responsibilities and are subject to change at the discretion of Principia.
Equal Opportunity
Principia, a mission-driven institution, believes every person has the right to an equitable and respectful educational environment and workplace. Principia does not discriminate on the basis of race, color, national origin, ethnicity, gender (identity or expression), sexual orientation, family status, disability, age or military or veteran status.
In hiring, admissions, and related decisions, Principia - as an institution with a religious mission - gives preference, where appropriate, to Christian Scientists.