The Professional Group is looking for a VIP Salon Agent to identify and efficiently serve passengers of the VIP Lounge according to the procedures and standards defined by the company, providing a service of excellence.

Main functions/Activities

• Welcome and greet all passengers at the entrance by their last name. Ask if it is first-time access, if it is, proceed to explain the services they have at their disposal.
• You must accomplish the defined protocols of the area.
• Verify passenger access; enter them into the system correctly and efficiently.
• Make announcements according to defined procedures.
• Constantly monitor flight screens, SIGA, Sabre Airport and contact areas responsible, to confirm and verify the respective flight itinerary.
• Notify the team in charge of passengers with special needs when there are clients that require assistance, for example: they travel in a wheelchair.
• Execute the sale of access to the VIP Lounge.
• Accompany passengers to the showers and explain the services included.
• Monitoring the VIP Lounge frequently, to verify the impeccability of all services and areas of the salon (buffet service, lounge area, cleaning, supplies, etc.)
• Take action when detecting a lack of products, the need for cleaning in some area, a failure in some Supply, etc.
• Monitor that the information published on the flight screens is updated.
• In case of contingencies, they must seek a protection and management solution.

Requirements

• Spanish, English and Portuguese, no exceptions.
• Bachelor’s degree preferred.
• MS Office: Outlook. Word, Excel, Power Point.
• 2 years of experience in Customer Service.
• Flexible hours.
• Experience in Accounting is a plus.

Benefits

• 401(k)
• Health insurance
• Dental/Vision insurance
• Life insurance
• On-the-job training
• Paid time off (vacation, sick days,holidays)
• Referral program
• Travel benefits

Job Type: Full-time

Pay: $20.57 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Afternoon shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• Overtime
• Rotating shift
• Weekends as needed

Experience:

• Customer service: 2 years (Required)

Language:

• Spanish (Required)
• Portuguese (Required)
• English (Required)

Work Location: In person