Revenue Cycle Management Director

The Recovery Center USA, LLC is seeking an upbeat, energetic, reliable and experienced Revenue Cycle Director. The Revenue Cycle Director assists the revenue cycle department in resolving revenue cycle problems. They supervise and oversee staff in duties pertaining to patient billing, communications with health insurance, collections, payment posting, account management, contract analysis and credentialing. The Revenue Cycle Director drives the daily operational activities for end-to-end revenue cycle performance on behalf of our clients. Direct accountability includes working with both internal and external customers to create efficient process workflows with production teams, developing account resolution strategies, and monitoring key performance indicators to deliver targeted performance outcomes.

·      Directs and controls the activities of functional areas through operational department supervisors having overall responsibility for production workflows

·      Manage the Credentialing processes

·      Leads with enterprise mindset to drive desired outcomes

·      Develops efficient processes and documentation to ensure production staff assignments, duties, and training are appropriate

·      Delivers insightful and meaningful feedback to CEO/CFO with a focus on opportunities for revenue cycle improvement and ongoing staffing needs for operations success

·       Monitors productivity and quality assurance of production teams to align targets, identify areas of opportunity and take action to drive continuous improvement

·      Builds trusting relationships with internal and external customers by providing confident leadership and timely communication

·      Mentors and provides staff with day-to-day guidance and assistance

·      Maintains knowledge of industry payer billing and appeal policies

·      Comprehends client payer contracts and adheres to compliant billing regulations

·      Participates as subject matter expertise in the decision-making process with system integrations and revenue cycle change management activities

·      Bachelor’s degree desired, or equivalent combination of education and experience 5-7 years of experience in revenue cycle management required

·      Strong working knowledge of revenue cycle business office operations and supervision

·      Exceptional communication, listening, coaching, facilitation, and conflict resolution skills.

·      Ability to relate well to all kinds of people, up, down, and sideways, inside and outside the organization.

·      Strong computer skills including experience using Microsoft Excel, Word, PowerPoint, Outlook, and OneDrive

·       Strong consultative and diagnostic skills Strong interpersonal, organizational, and communication skills

·      Strong critical thinking and problem-solving skills

·      Ability to interact with others in a professional manner

·      Ability to maintain the confidentiality of all aspects of job responsibilities

·      Ability to work independently and as part of a team

·      Strong analytical, problem-solving, and decision-making ability

·      Attention to detail and ability to navigate systems with awareness of impact to others

 

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit and use their hands. The employee is frequently required to stand, walk, use their hands, talk, and hear. The employee is occasionally required to sit, reach with their hands and arms, climb or balance, stoop, kneel, crouch, or crawl, taste, smell, and lift and/or move up to 20 pounds. There are no specific vision abilities required by the job.

Work Environment: The work environment characteristics described here are representative of those employees’ encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the noise level in the work environment is a moderate noise level.