Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury
Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.
The Essence of Excellence: The Gold Standards
The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.
The Employee Promise
At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests. By applying the principles of trust, honesty, respect, integrity and commitment, we nurture and maximize talent to the benefit of each individual and the company. The Ritz-Carlton fosters a work environment where diversity is valued, quality of life is enhanced, individual aspirations are fulfilled, and the Ritz-Carlton Mystique is strengthened.
Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.
Position: Personal Travel Professional
As the first point of contact at our Reservation Services Department, you'll embark on a journey to create an unparalleled luxury experience for our esteemed guests. From crafting bespoke inquiries related to cruises, air travel, The Shore Collection, pre- and post-hotels, to orchestrating seamless transfers and private jets, you will personify the epitome of refined service. This is a consumer sales position eligible for sales incentives.
Key Responsibilities:

• Champion of Guest Service: Cultivate enduring relationships through outbound calls, email, and webchat, transforming guests into lifelong advocates of the Ritz-Carlton Yacht Collection.
• Elevate Experiences: Facilitate final payments and introduce additional offerings such as The Ritz-Carlton Spa, The Shore Collection, Air, hotels, and exclusive Bonvoy benefits.
• Proactive Engagement: Efficiently process leads, aligning with company Service Level Agreements to ensure every guest's journey is seamless and delightful.
• Intuitive Service: Anticipate and exceed guest expectations, offering a personalized touch at every stage of the reservation process.
• Steward of Knowledge: Deepen your understanding of the luxury cruise industry and our offerings, providing expert recommendations tailored to each guest's desires.
• Continuous Growth: Engage in daily team meetings and training sessions to refine your expertise in internal processes, products, and destinations.

Qualifications:
Education: Minimum 2-year college degree or equivalent experience
Skills & Experience

• 2 years of Customer Service and Sales experience, preferably within the luxury cruise sector
• Commitment to delivering exceptional customer service
• Exemplary written and verbal communication skills
• Goal-oriented, surpassing set Key Performance Indicators
• Proficiency in reservation systems and policies
• Eagerness to master all facets of our product offerings, from land to air, hotel to shore excursions
• Adherence to company policies and procedures

Work Hours:

• Full-time (40-hour work week)
• Shift-based with flexibility for some weekends, public holidays, and evenings

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.