Are you interested in empowering homeless individuals to take charge of their life’s direction and gain sustainable independence?

St. Francis House (SFH) seeks a Rapid Rehousing Stabilization Case Manager to provide direct support to homeless individuals who are preparing for and transitioning to housing. Using a Housing First approach, the Case Manager will ensure that program participants are connected to all services and support they need to obtain and maintain permanent housing. This role works as a team with integrated services at SFH to stabilize individuals in housing, income, and behavioral health.

Since 1984, St. Francis House’s programs have served those experiencing homelessness and poverty. They offer a comprehensive array of services, all available under one roof, available 365 days of the year. They transform lives using a holistic approach to understand and address behavioral health, housing, and employment needs.

Major Responsibilities

• Provide community-based stabilization services to a caseload of approximately 35 newly housed individuals with a history of homelessness
• Support individuals with complex mental health, addiction, or medical needs
• Proactively develop positive relationships with all individuals on the caseload
• Conduct assessments and build collaborative service plans with residents that prioritize areas directly connected to improving stability in housing, income, and behavioral health
• Provide linkages and referrals to community providers to support housing stabilization
• Conduct regular home visits and outreach to keep participants engaged in services
• Work with participants to develop and/or strengthen daily living skills including budgeting, employment/income, food, nutrition, and good tenancy practices
• Monitor participants’ tenancy to identify concerns early, including landlord disputes, rent arrearages, and lease/code violations
• Serve as a liaison with participants’ landlords or property managers
• Maintain accurate records of work with participants and up-to-date tenant records in all required databases; regularly review caseload activities and goals

Preferred Qualifications

• Case management experience in a direct care setting serving vulnerable populations
• Willingness to work in the field minimum of 60% of the time
• Experience working directly with people experiencing or who have recently exited homelessness strongly preferred
• Lived experience of homelessness and/or recovery a plus
• Bilingual in Spanish a plus
• Bachelor’s degree preferred or high school diploma w/5 years of relevant work experience
• Ability to commute to Boston; required to travel via reliable personal vehicle to clients’ homes in Greater Boston/Eastern MA area

St. Francis House rebuilds lives by providing refuge and pathways to stability for adults experiencing homelessness and poverty. They commit themselves to helping those they serve achieve renewed lives of dignity and self-determination. Regardless of the journey, St. Francis House believes that homelessness is an experience, not an identity, and that recovery is possible for everyone.

Located in the heart of downtown Boston, St. Francis House serves thousands of individuals each year. Their basic, rehabilitative, and housing services overlap and build on one another to provide their guests with continuous and comprehensive support.

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