Overview:
We are seeking a highly motivated and customer-oriented Bilingual Customer Service Associate to join our team. As a Bilingual Customer Service Associate, you will be responsible for providing exceptional service to our customers in both English and Spanish. This is an excellent opportunity for individuals who are fluent in both languages and have a passion for delivering outstanding customer experiences.

Responsibilities:
- Handle inbound and outbound customer calls in a professional and courteous manner
- Assist customers with inquiries, concerns, and requests, providing accurate information and resolving issues promptly
- Utilize phone etiquette skills to ensure positive customer interactions
- Perform data entry tasks accurately and efficiently
- Upsell products and services to customers when appropriate
- Maintain detailed records of customer interactions and transactions
- Collaborate with team members to achieve customer satisfaction goals
- Communicate effectively in both English and Spanish, ensuring clear understanding between the company and customers
- Provide exceptional customer service by actively listening to customers' needs and offering appropriate solutions

Skills:
- Fluency in both English and Spanish is required
- Strong verbal communication skills with the ability to articulate information clearly and effectively
- Excellent phone etiquette with the ability to handle challenging customer situations professionally
- Proficient in data entry with high accuracy and attention to detail
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
- Strong problem-solving skills with the ability to think quickly on your feet
- Customer service-oriented mindset with a genuine desire to assist customers

Join our team as a Bilingual Customer Service Associate and enjoy a competitive salary, comprehensive benefits package, professional development opportunities, and a positive work environment. Apply today to become part of our dedicated customer service team!

Job Type: Part-time

Pay: From $18.00 per hour

Benefits:

• Health insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Downey, CA (Preferred)

Ability to Relocate:

• Downey, CA: Relocate before starting work (Required)

Work Location: In person