As a Dispatcher at The Rooter Company, your role involves efficiently managing control sheets, technician appointments at customer locations and fostering seamless communication between technicians, customers, and the company.

Responsibilities:

• Organize and update schedules for service technicians, plumbers, and dispatching them as service calls are fulfilled.
• Ensure that technicians are providing live job updates through the CRM platform.
• Coordinate return trips with customers for outstanding job completion after the arrival of necessary parts.
• Maintain the on-call schedule for service technicians and oversee after-hours service procedures.
• Input service calls, arrange appointments, and generate daily call debriefings with technicians.
• Manage the customer database, ensuring accurate and up-to-date entry of information.
• Address customer inquiries regarding the company schedule, lead times, equipment service, service invoicing, and general concerns.
• Respond to technicians’ requests via both online platforms and phone communication.
• Follow up and schedule preventative maintenance service appointments.
• Review completed service work orders for accuracy.
• Prepare invoices for processing.
• Effectively handle conflict resolution with clients through clear communication, addressing concerns promptly.
• Uphold a professional image by adhering to safety policies and procedures, performance standards, and the code of ethics.
• Maintain a courteous demeanor with customers and associates.

Required Knowledge, Skills, and Abilities:

• Minimum of two years of experience in dispatch and coordination within a related industry. (Preferred)
• Geographical knowledge of the service area and/or proficiency in map reading.
• Advanced communication and customer service skills.
• Valid driver’s license and a clean driving record.
• Ability to pass a background check and drug screen.

Educational/Certification Requirements:

• GED or High School Diploma.

Physical Requirements:

• Ability to operate a personal computer and related equipment.
• Ability to sit for extended periods.
• Adequate auditory functioning and visual acuity to operate computer-aided call management hardware, software, and communications equipment.
• Ability to work under stressful conditions and potential exposure to verbal and/or physical confrontations.
• Flexibility to work extended hours, nights, or weekends, with or without reasonable accommodation to a known disability.

Job Type: Contract

Pay: From $150.00 per day

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Brea, CA 92821: Relocate before starting work (Required)

Work Location: In person