Job description

The Rooter Company is looking for a Field Service Supervisor to join the team.

Primary Responsibilities:

• Ensure compliance with payment processing procedures for job initiation, continuation, and completion.
• Assist in developing and following monthly staffing schedules to support the operations of the company
• Actively recruit and provide input on the selection and management of technicians in line with our core values and goals.
• Maintain a safe working environment, prioritizing personnel safety in all situations.
• Oversee the performance and results of the plumbing service technicians.
• Train and mentor plumbing service technicians in The Rooter Company’s service model.
• Drive team performance to achieve productivity and conversion goals.
• Conduct weekly ride-along training sessions to boost plumbing service technicians' confidence, enhance performance, and support their professional development.
• Act as a liaison between customers, technicians, and staff to promptly and effectively resolve service issues.
• Promote The Rooter Company’s core values, encouraging technicians to take pride in maintaining their trucks, tools, parts, and inventory.

Required Knowledge, Skills, and Abilities:

• Minimum of three to five years of verifiable plumbing experience in residential service and maintenance. (Preferred)
• Knowledge of local and national plumbing codes.
• Ability to read and interpret blueprints and drawings.
• Basic change order cost-estimating experience.
• Valid driver’s license and a clean driving record.

Educational/Certification Requirements:

• GED or high school diploma.
• Journeyman license. (Preferred)

Environmental Conditions:

• Field service environment.
• Exposure to smells associated with sewer and water sounds associated with power tools.
• Exposure to dust and other debris.
• Extreme weather conditions.
• Extended work hours, including day and/or evening shifts.
• Local travel.

Physical Requirements:

• Ability to work under stressful conditions and potential verbal/physical confrontations.
• Ability to work extended hours, nights, or weekends.
• Ability to stand, walk, climb ladders and stairs, climb, balance, stoop, kneel, crouch, and/or crawl.
• Natural or corrected vision for close, distant, peripheral vision with normal depth perception.
• Ability to perform work assignments with or without reasonable accommodation for a known disability.

Job Types: Full-time, Contract

Pay: $38.00 - $57.00 per hour

Schedule:

• Evening shift
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Experience:

• Maintenance: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Brea, CA (Preferred)

Ability to Relocate:

• Brea, CA: Relocate before starting work (Preferred)

Work Location: In person