Job Title : Client Service Representative

Client : Paychex

Location : Phoenix, AZ

Onsite Position.

Overview

Under a significant level of guidance and direction, provides customer service for one Paychex product. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.

Responsibilities

In this role, you will…

• Support inbound call queue handling client calls to process payroll, enter payroll and tax information and answer questions for clients in multiple states.
• Learn and maintain knowledge of the payroll processing system, wage and tax laws to develop a trusted relationship with our clients.
• Provide online support, troubleshooting and handle escalations.
• Take initiative to elevate the client experience, quickly resolve situations and focus on one call resolution.

Qualifications

• This role is a strong fit if you have…
• 2-5 years customer service in a fast-paced environment.
• Ability to multi-task and handle high volume work load.