DUTIES:

• Answer incoming telephone calls in a professional manner. Schedule and follow through with appointments for social service assistance. Transfer calls to other staff as need, along with initial caller information.
• Complete data entry, including all pertinent information, as requested.
• Greet and provide initial assistance to everyone entering our building in a professional manner. Give direction to visitors and contact appropriate staff. Provide initial client intake or schedule appointments for future assistance as necessary.
• Work closely with the Office Manager/Case Worker and Corps Officers for scheduling of weekly hours and coverage of office requirements.
• Assist with the compilation of monthly statistics and reports for social services and related programs.
• Assist with correspondence, mailings and other clerical duties related to office operations.
• Provide intake and clerical support for all ongoing and seasonal programs.
• Provides clerical support including scheduling, record keeping and reporting for appointed Community Service workers.
• Attend and participate in staff meetings, training, and other related meetings as requested.
• Work cooperatively and in a professional manner with the Corps Officers, Office Staff, Volunteers, Clients and all members of the Public with whom the employee may come into contact while performing the duties of this position.
• Complete all duties in a manner that is timely and accurate while maintaining the highest level of Confidentiality for all information regarding the Clients, Programs and Operation of The Salvation Army.
• Perform related duties as assigned.
• These duties are not exclusive and, with consideration of the job requirements and the employee’s skills, this job description may be adjusted at the discretion of the Corps Officers. Changes will only be made after consultation with the appropriate staff and with the approval of the Divisional Human Resources Director. All changes in job description will be provided

to the Employee for review and signature.

MINIMUM QUALIFICATIONS:

• High School diploma or equivalent. Further education and experience in related field also considered.
• Excellent communication skills and fluent knowledge of the English language both written and verbal.
• Computer and data entry experience, and knowledge of computer programs is required.
• Must have excellent organizational and clerical skills.
• Must respect and maintain absolute confidentiality and be able to work on own without constant supervision.
• Acceptable for Bonding as required.
• Good mathematical skills including units of measure, fractions, decimals, rates, ratios and percentages.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to learn, apply and develop new programs, concepts and procedures.
• Must be able to work well with diverse populations and to pleasantly communicate with and relate to persons of all economic and educational levels, including clients, staff, volunteers, community leaders, and other agency representatives.
• Must be able to handle self well with difficult or uncooperative clients or in pressure situations.
• Must understand and agree with the mission and guidelines of The Salvation Army, upholding established standards and serving with a sense of concern and commitment to the human service needs of the disadvantaged, elderly, marginalized and those facing difficulty.

COMMUNCATES WITH:

Internal External

Corps Officers Landlords and Housing Providers

Staff & Volunteers Agency Representatives

Clients & Families Utility and Service providers

Board members Community members & leaders

WORKING CONDITIONS:

During an average workday, the jobholder will sit 25% and stand/walk 75%.

Legend: N Not at All (Zero Hours)

V Very Little (Zero to one (1) hour)

O Occasionally (One (1) to two (2) hours)

F Frequently (Three (3) to four (4) hours)

R Repetitively (Five (5) to six (6) hours)

C Continuously (Seven (7) or more hours)

Body Movements: Weight Lifted: Weight Carried:

O- Bend/Stoop R- Up to 10 lbs. R- Up to 10 lbs.

O- Squat F- 11 to 35 lbs. F- 11 to 35 lbs.

V- Climb O- 36 to 75 lbs. V- 35 to 75 lbs.

F- Reach N- 76 or more lbs. N- 76 or more lbs.

O- Crouch

V- Kneel

O- Balance

O- Push/Pull

F- Light grasping N- Working on heights F- Physical (noise, temperature, dust, etc.)

F- Firm grasping O - Work on uneven ground F- Chemical (cleaning solvents, fresh paint, etc.)

O- Pinching N- Work near moving equipment - Radiation (microwave in lunchroom, etc.)

N- Vibration V– Extreme Heat and Cold

N- Torque N– Biological (body fluids)

N- Extended Weight

General Statement: The above is general in nature and is not intended to be exhaustive.

Area of Special Concern: This position may require multi-tasking in a very active environment.

The employee acknowledges that he/she has been informed and understands The Salvation Army’s religious purpose and status as a church. The employee agrees that he/she shall do nothing in his/her relationship with

The Salvation Army as an employee to undermine its religious mission. The employee agrees and understands that his/her work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Salvation Army’s religious purposes.

THE SALVATION ARMY MISSION STATEMENT:

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

This job description is subject to change as programs evolve.