Start your mission volunteer experience with The Salvation Army today! We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies. ABOUT US The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your skills and expertise to make a real difference in the lives of people who need help most. Volunteer Service Desk Analyst Interns play a crucial role in delivering outstanding customer experiences to our 10,000-strong workforce spread across diverse locations. They diligently comprehend customer needs, issues, and requirements to promptly deliver suitable solutions. KEY RESPONSIBILITIES FOR THIS ROLE WILL INCLUDE: Provide level 1 and 2 support via telephone, online/remotely, or on-site. Ensure prompt logging and maintenance of all calls with relevant customer information and action history. Proactively listen to and understand customer issues, needs, and requirements to deliver appropriate solutions efficiently. Verify issue resolution with customers where appropriate. Provide regular updates to customers to keep them fully informed of ticket status. Assist with PC, network, data, and access management moves when required. Coordinate and implement software and hardware installations and upgrades. Maintain asset inventory according to changes applied. Provide access management through appropriate technology such as Windows Server or collaboration systems. Contribute to the knowledge base by creating training manuals and technical notes. Assist with service management processes such as Problem Management & Asset Management. Elevate the priority of tickets as per ITS Service Management policies and escalate tickets in a timely manner. To be successful in this role, you must have a degree in computer science, business, or other IT-related disciplines. You will be a team player who possesses a confident and engaging personality and thrives in a fast-paced troubleshooting role to provide exceptional customer service. ADDITIONALLY, THE FOLLOWING IS HIGHLY VALUED: Experience with O365, Office 2016, Windows 10, Citrix XenApp, virtual desktop environment, enterprise applications, Windows servers, Active Directory and Service Now. A practical understanding of the ITIL framework with foundation certification is an advantage. CCNA/MCSA/CompTIA certifications are highly desirable. Strong knowledge of computer hardware with a focus on workstations and laptops. Strong customer-facing, interpersonal, and communications skills. Clear written and verbal communication skills. Strong problem-solving/troubleshooting skills. Excellent organisational and time management skills. IN RETURN WE OFFER OUR VOLUNTEERS REAL AND MEANINGFUL BENEFITS SUCH AS: An inclusive culture of dedicated, passionate and professional team members. A dedicated mentor who will lead you during the Internship. Positively supporting and impacting the lives of others through your career contribution. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child related roles will require the successful completion of a Working with Children Check. Additionally, certain volunteer roles may require a National Police Check. At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Mission, Vision & Values The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world. Why work with the Salvos? The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.