Job Summary Manages, supervises and participates, plans, directs, coordinates, and monitors the day-to-day operations of a residential facility; develops, implements, and evaluates program operations and services; supervises all program staff and ensures work follows established policies and procedures.Manages and participates in all case management work; supervises facility maintenance; performs public relations functions in the community; prepares and monitors program expenditures in compliance with program budget.Supervises shelter monitors and oversees their supervision of shelter clients; ensures that paperwork is completed, and house rules are followed by all clients; ensures compliance with The Salvation Army policies and procedures as well as local, state, and federal regulations. Essential Functions This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description. Shelter Director (90%) Supervises and monitors the day-to-day activities of the program including housing, facility maintenance, meal preparation, life skill classes, transportation, financial assistance, food/clothing/furniture assistance, employment assistance, educational and vocational assistance; ensures that operations run smoothly and in compliance with established procedures. Supervises program staff responsible for providing social services; instructs and trains employees in the proper methods and procedures for conducting work; monitors work in progress and upon completion for compliance with established program policies and procedures; conducts performance evaluations and makes salary and hiring/firing recommendations. Plans, develops, coordinates, implements, and evaluates program services based on changing needs of clientele; develops programs to assist in the stabilization of homeless individuals and families as well as to provide crisis intervention; conducts assessments to identify program's strengths and weaknesses and to specify program goals. Maintains awareness of local, state and federal regulations governing program operations and ensures compliance to the same including health, safety, and licensing regulations. Performs a variety of public relations functions to promote awareness and support for the emergency shelter; and attends community meetings when requested by supervisor; conducts tours of the facility; represents The Salvation Army in a positive and professional manner. Coordinates and monitors the maintenance of program facilities; ensures that all buildings are properly cleaned, maintained, and secured; coordinates needed repairs in a timely manner. Plans, coordinates, and/or facilitates life management classes to assist clients in obtaining skills that will enable them to functionally cope with their environment; obtains speakers and workshop presenters as needed. Counsels clients and develops an action plan designed to lead client to self-sufficiency and independent living; maintains case management records on each family or individual; monitors resident's progress in weekly meetings. Develops, implements and enforces program policies and procedures; prepares and updates procedure manual. Builds and maintains effective working relationships with community agencies to maintain resource awareness and make appropriate referrals. Other Responsibilities (10%) Receives, and processes donations received. Provides leadership assistance to the Commanding Officer. Provides leadership in the community and conducts speaking engagements to promote and answer questions about the program services. Plans, develops, coordinates, and monitors a Volunteer Program; solicits, recruits, and places volunteer for assistance in granting program services. Attends conferences and seminars for continued personal and professional development Reviews fire and safety systems daily to verify proper working order of equipment; ensures the safety of clients. Performs other related work as required. Knowledge, Skills and Abilities Knowledge of the principles and practices of social service program development and administration. Knowledge of the principles and practices of public relations. Knowledge of local, state, and federal regulations governing social service programs. Knowledge of the principles and practices of crisis intervention counseling. Knowledge of social service resources and agencies in the community. Knowledge of effective communication and motivation practices. Knowledge of the principles and practices of facility management. Ability to motivate, lead, supervise, and evaluate subordinate personnel. Ability to provide leadership in the community to promote program services. Ability to perform public speaking. Ability to develop, implement, and enforce program policies and procedures. Ability to perform crisis intervention by counseling victims and assisting them in taking the appropriate corrective actions. Ability to remain calm and make sound decisions during a state of crisis. Ability to develop program plans and goals based on client's needs. Ability to evaluate the client's progress toward program goals. Ability to work with the public encompassing all types of behaviors. Ability to interview clients and to obtain pertinent information. Ability to prepare and maintain accurate and complete case notes and client records. Ability to plan, organize, and prioritize work to accomplish work in compliance with quality standards and deadlines. Ability to build and maintain effective and professional working relationships with clients and community agencies. MINIMUM QUALIFICATIONS REQUIRED Education and Experience Bachelor's degree from an accredited college or university in Social Work, Psychology, or a related field, AND two years progressively responsible experience administering and developing social service programs, OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities. Physical Requirements Ability to meet attendance requirements. Ability to read, write, and communicate the English language. Ability to perform mathematical computations. Ability to perform public speaking. Moderate amounts of physical effort required; walking, standing, lifting and carrying light objects (up to 100 lbs.) 50% of work time. Working Conditions Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like. Statement of Purpose This document provides descriptive information about the above Salvation Army position. Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position. An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion. The Salvation Army reserves the right to make changes to this document as deemed necessary without providing advance written notice. All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.