Job Title: Social Service Worker

FLSA Status: Full Time - non-exempt
Reports to: Service Center Director

Schedule: TBD
Supervises: Service Center volunteers

Rate of Pay: $19.44/hr

Closing Date: 7/30/2024

Benefits: Standard; Full-Time, Non-Exempt employees are eligible for but not limited to the following:

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit - 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b)plan)

Duties and Responsibilities:

• Must have a good working knowledge of TSA Family Services and all social services within the area.
• Attends to clients and guests' needs with respect.
• It is essential for the applicant to be able to multi-task and prioritize workload.
• Able to work and communicate well with supervisor, volunteers and clients.
• Must be able to meet deadlines and work well under pressure.
• The applicant must possess good decision-making skills and be able to give assistance without preconceived notions or discrimination.
• Ability to answer phones and use email, and provide information to callers and walk-ins.
• Ascertain needs of clients, determine if emergency needs fit TSA guidelines and prepare complete case information sheets.
• Work closely with vendors and make sure that all payments are fulfilled by obtaining invoices, W9's and other relevant paperwork.
• Prepare all paperwork/vouchers, including all backup required by auditors and submit to DHQ Finance Department for payment.
• Assist with the submission of reports, statistics and payment requests to DHQ and the Finance Department.
• Able to understand TSA procedures, programs and assist with record keeping.
• Obtain permission to verify, release and share information.
• Serves on community planning and fund-raising groups where such identification is beneficial to the community and work of The Salvation Army.
• Update, organize, and maintain client information in applicable software, forms and case records accurately and in a timely manner.
• Volunteer management: enroll, train and supervise volunteer workers.
• Develop new relationships, continue to cultivate and maintain partners, vendors, donors.
• Identify other appropriate resources and make appropriate referrals.
• Data input of case files.
• Perform other office duties as assigned by the Service Center Director and SE Director.
• Maintain a positive attitude and be a Christian role model for all clients, guests and volunteers.

Qualification and Education Requirements:

• High School Diploma and at least two years in a related field or professional experience in a related human services program.
• Strong communication, writing, budget/accounting, and record keeping skills. Ability to work effectively with other employees, agencies and the public. Must be able to maintain confidentiality.
• Microsoft Word, Excel, and Outlook required. Working knowledge of integrated database applications and ability to use new software programs with basic training.

The Salvation Army Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Acknowledgement of Religious Purposes of The Salvation Army

I have been informed and understand The Salvation Army's religious purpose and status as a church. In my employ, I will not undermine the religious mission or religious purposes of the organization, nor will my professional conduct conflict with, interfere with, or undermine its religious programs or religious purposes.

Physical Requirements:

Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis. Ability to grasp, push, pull, and reach overhead. Ability to operate telephone. Ability to lift to 25 pounds. Ability to access and produce information from the computer. Ability to understand written information. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A request to modify or adjust these requirements may be made to your supervisor and HR. The Salvation Army would attempt to satisfy requests if the accommodation needed is reasonable and presents no undue hardship.