About this opportunity :

• Plans, directs, coordinates, supervises, and monitors the administration of all social service programs within the department including but not limited to crisis intervention counseling, transitional living accommodations, emergency services as well as financial, food, clothing, and furniture assistance;
• supervises all department staff and ensure work is in compliance with established policies and procedures; develops, implements, and enhances programs to effectively meet the needs of the community;
• administers the department budget and secures funding for programs; writes grants proposals and ensures program operations are in compliance with contract agreements;

serves as leader in the community by performing public speaking and promoting program services.

Key responsibilities :

Designs and supervises the administration of all social service programs to include emergency shelters, family crisis intervention, transitional living shelters, domestic violence shelters, etc.

develops, implements, and enforces program policies and procedures; evaluates program effectiveness and develops enhancements to improve overall operations and delivery of services.

• Supervises, plans, assigns, coordinates and monitors the work of all staff working for the Social Services Department;
• instructs and trains staff in the proper methods and procedures; monitors work in progress and upon completion to ensure compliance with established policies and procedures;

conducts performance evaluations and provides hiring / firing and salary recommendations.

• Supervises, reviews, monitors, and audits all program records and client files; ensures the accuracy, completeness, and confidentiality of the same as well as compliance with established policies and procedures.
• Supervises and monitors the maintenance of social service buildings and equipment; ensures facilities are well maintained and in compliance with local, state, and federal regulations.
• Administers the FEMA program and all other rent and utility assistance programs; ensures program operations are in compliance with established policies and procedures.
• Supervises and monitors the processing of all gifts-in-kind including food, clothing, furniture, transportation, and prescriptions.
• Coordinates and monitors The Salvation Army purchases from the food bank; ensures that all program kitchens serve nutritional meals.
• Writes and submits grant proposals for social service programs; processes and implements contracts upon approval; ensures that department operations are in compliance with contract restrictions.
• Prepares and proposes departmental budget; reviews budget regularly to track funding and expenditures in order to determine compliance with budget projections and constraints.
• Supervises and monitors the day-to-day operations of the departmental office staff; develops and secures necessary office equipment and resources;

supervises the development and maintenance of computer systems.

• Develops and administers a volunteer staffing program networked through existing community affiliates.
• Supervises, coordinates and monitors various special and seasonal projects such as Christmas, Thanksgiving, summer camps, college intern programs, etc.
• Reviews and monitors monthly statistics representing department services; ensures the accuracy and completeness of the same.
• Researches and prepares various departmental reports for internal use as well as those required by grant contracts, United Way, utility companies, etc.
• Plans and facilitates staff meetings for all employees; assists employees in resolving operational problems and responds to questions;

ensures all employees maintain awareness of program policies and procedures.

Performs community relations functions to promote programs by speaking to groups and coordinating volunteer efforts; serves as The Salvation Army representative with the media;

serves as member of various community agency boards as requested; serves as liaison to the United Way.

• Attends professional conferences and seminars and reads professional journals to maintain awareness of modern and effective social service program development / administration techniques.
• Develops and maintains procedural manuals for all social service programs.

What we are looking for in you :

Education and Experience

• Bachelor's degree from an accredited college or university in Social Work or a related field, AND
• Four years progressively responsible experience administering social service programs with at least two years in a supervisory capacity, OR
• Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
• Knowledge of the principles and practices of social service program development and administration.
• Knowledge of the principles and practices of crisis intervention counseling as well as the dynamics and issues of domestic violence and sexual abuse.
• Knowledge of the principles and practices of budget administration.
• Knowledge of the principles and practices of public relations.
• Knowledge of the procedures for applying for, securing and maintaining grant funding.
• Knowledge of local, state, and federal regulations governing social service programs.
• Knowledge of social service resources and agencies in the community.
• Knowledge of effective communication and motivation practices.
• Ability to motivate, lead, supervise, and evaluate subordinate personnel.
• Ability to provide leadership in the community to promote program services.
• Ability to perform public speaking.
• Ability to develop, implement and enforce program policies and procedures.
• Ability to audit client records and ensure accuracy, completeness, and confidentiality.

Physical Requirements and Working Conditions :

• Ability to meet attendance requirements.
• Ability to read, write, and communicate the English language.
• Ability to perform mathematical computations.
• Ability to perform public speaking.
• Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.
• Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts with noise, dust, dirt, and the like.

Employee Benefits

• Health, Dental and Vision Insurance
• Vacation, Sick, Personal and Holiday Paid Time Off
• Retirement Plan
• Life Insurance and more!

Last updated : 2024-05-09