Job Summary

• Supervises and participates in performing the day-to-day activities necessary for the operation of a shelter facility providing housing and food;
• ensures that paperwork is accurate and complete and shelter rules are followed by all clients; ensures compliance with The Salvation Army policies and procedures as well as local, state, and federal regulations;

provides a safe and secure facility and environment for residents, volunteers, donors and staff.

Essential Functions :

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position.

The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

Client Management (75%)

Supervises and participates in the day-to-day operations of a shelter facility; ensures all activities are conducted in compliance with established policies and procedures.

• Checks residents into the housing facility using both the HMIS information forms and data retention system and Salvation Army required documentation;
• administers breathalyzer test to each resident during check in procedure; documents failed breathalyzer test per shelter rules;

maintain confidentiality of client information.

Orients new residents to the program and prepares case records to facilitate case management; records daily statistics and files in proper folders.

Ensures clients comply with house rules; completes incident report form and notifies supervisor of any special circumstances or unusual problems;

ensures security of facility and clients.

Answers phone in a professional and courteous manner; answers general questions and questions regarding housing operations and persons seeking shelter.

Prepares and maintains various logs, records, statistical reports, etc. reflecting program activities and occupancy level;

ensures the accuracy and completeness of the same.

Monitors the activities of the residents in the Day Shelter ensuring safety and compliance with shelter rules.

Housekeeping (15%)

Plans, schedules, and assigns daily chores to be carried out by clients; ensures that clients perform assigned duties in the proper manner;

ensures compliance with shelter rules.

Supervises and participates in the cleaning and maintenance of facilities, supplies and equipment; inspects facility on a routine basis to ensure compliance with established standards;

ensures that all rooms are in proper order before arrival of residents.

Operates and maintains the laundry room equipment; maintains the cleanliness and sanitation of all shelter lines; washes folds and stores shelter linens on a daily basis.

Meal Preparation (5%)

Plans, prepares, cooks and serves breakfast and dinner meals in accordance with established guidelines and schedules; ensures all meals are prepared and served in a safe and presentable manner.

Cleans kitchen facility, equipment, and appliances; ensures pantry supplies are neat, organized and arranged in an orderly manner.

Maintains an adequate inventory of food and supplies; prepares inventory records and ensures the accountability and security of pantry items.

Other Responsibilities (5%)

Receives and processes donations.

Conducts shelter meetings, devotions and group activities with clients as requested by supervisor(s).

Attends and participates in all bi-weekly staff development meetings and communicates effectively to staff any training or other information pertinent to the job.

Reviews fire and safety systems daily to verify proper working order of equipment; ensures the safety of clients.

Performs other related work as required.

Materials and Equipment :

General Office Equipment General Kitchen & Laundry Equipment

Security System Equipment General Cleaning Supplies and Equipment

Knowledge, Skills and Abilities :

Knowledge of shelter management techniques.

Ability to prepare, process, and analyze records, figures and statistics in an accurate and complete manner.

Ability to supervise resident activities to ensure facility is properly maintained and secured in accordance with established policies and procedures.

Ability to work independently, and with limited supervision, while enforcing established policies and procedures.

Ability to communicate effectively with clients, volunteers, donors and staff.

Knowledge of proper cooking methods and procedures.

Knowledge of meal planning techniques.

Knowledge of acceptable food storage and cleaning techniques.

Ability to cook nutritional, tasteful, and safe food for large groups in a timely manner.

Ability to properly clean kitchen appliances and utensils.

MINIMUM QUALIFICATIONS REQUIRED :

Education and Experience

High school diploma or ,

Two years’ experience working in a social or public service environment with experience assisting the public,

Any equivalent combination of training and experience, which provides the required knowledge, skills, and abilities.

Certifications / Licenses :

Valid Driver’s License for off-site donation pick-ups preferred

Physical Requirements :

Ability to lead in a positive manner and exhibit patience and compassion toward clients.

Strong social skills.

Ability to meet attendance requirements.

Ability to read, write, and communicate the English language.

Ability to perform mathematical calculations; prepare and analyze figures.

Ability to visually inspect and interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Ability to cook, taste, and smell food.

Ability to respond to emergencies in a calm and effective manner while maintaining control and initiating proper corrective action.

Ability to operate equipment necessary to complete the essential functions of the position.

Ability to move hands in repetitive motions including grasping, holding and finger dexterity.

Ability to display eye-hand coordination.

Ability to climb stairs, step stools and ladders.

Ability to push / pull and reach.

Ability to carry equipment necessary to complete the essential functions of the position.

Moderate amount of physical effort required associated with walking, standing, lifting and carrying objects (possibly up to 60 lbs.).

Working Conditions :

Work is performed indoors where there may be physical discomforts associated with noise, dust, chemicals, fumes, dirt, and the like;

frequent walking and / or standing, kneeling, bending, or squatting relieved by lesser periods of sitting.

There may be times when work is performed outdoors, at night, or in the dark where there may be physical discomforts associated with extreme temperatures or low levels of light.

STATEMENT OF PURPOSE :

This document provides descriptive information about the above Salvation Army position. Work actually performed by incumbents in this position may vary.

Although this document may be used for recruiting, staffing, or career planning, the information contained herein should only be used as a guideline or recommendation for the content of and qualifications for this position.

An individual’s ability to meet the qualifications and capabilities described in this document is not a guarantee of employment or promotion.

The Salvation Army reserves the right to make changes to this document as deemed necessary without providing advance written notice.

Last updated : 2024-06-08