Job Summary

• Plans, administers, monitors, and evaluates the day-to-day operations of a Family Store sales floor ensuring compliance with established policies and procedures;
• processes, displays and prices donated items to ensure a reasonable financial return on the sale of store items; assists customers in a polite and friendly manner;
• prepares store displays that are attractive, neat, and orderly; rotates and re-stocks store merchandise to ensure quick turnover;

ensures the accountability and security of all store items and funds. May serve as a lead worker to volunteers, beneficiaries, and / or subordinate store personnel.

Knowledge, Skills, and Abilities :

Plans, supervises, communicates and participates in the layout and display of store merchandise; ensures that stock is routinely rotated and ensures that prices encourage the desired level of stock turnover;

plans, organizes, and supervises the preparation of displays for special promotions or seasons; notifies the warehouse personnel of low-stock items.

Supervises and participates in the receiving, sorting, pricing, and distribution of donated items into the storefront; ensures that items are processed in a timely manner and in compliance with established policies and procedures.

Assists customers purchasing items form The Salvation Army by ringing-up sales utilizing a cash register, security and accountability of all cash register funds and sales records in accordance with established operating procedures.

Prepares, processes and maintains various sales records, tax forms, and social service vouchers; prepares routine sales reports as directed.

Maintains the neatness and security of the cash register area; ensures that forms, bags, etc. are adequately stocked.

Assists customers by explaining store policy and responding to questions regarding the pricing and / or purchasing of items;

ensures that all customer visiting the store have a pleasant experience.

Assists customers who are donating items to The Salvation Army; directs customers to the proper loading / unloading area, may assist with hauling donations to the storage area;

prepares and provides tax receipts as needed.

Places and arranges items in the store as directed; checks all store displays to ensure that items are maintained and displayed in a neat and orderly manner;

rotates and / or rearranges stock as directed; returns items to the proper location after customer’s have handled.

Answers the store telephone in a tactful and courteous manner; assists customers by responding to questions and providing directions and / or general information;

may schedule and record donation pick-ups.

Cleans all display racks and shelves; sweeps and mops floors; cleans windows and mirrors; ensures that the store in maintained in a clean and inviting manner.

Opens and / or closes store doors in accordance with the store schedule.

Prepares and maintains a variety of Thrift Store sales, reports, records, logs, etc.; ensures the accuracy, completeness and timeliness of the same.

Administers and monitors the day-to-day operations of a sales floor; serves as lead worker to volunteers, beneficiaries, and / or subordinate store personnel;

trains and instruct staff in the proper methods and procedures for performing job duties; inspects work in progress and upon completion for accuracy and completeness.

Assists Warehouse Manage as needed.

Maintains inventory of supplies and equipment for the store operations.

Supervises volunteers working in the Family Store.

Performs other related work as required.

Education and Experience :

High School Diploma or AND two years progressively responsible experience working in a retail store environment with at least one year experience in a supervisory capacity,

Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Physical Requirements / Working Conditions :

Knowledge of the principles and practices of effective customer relations.

Ability to prepare and maintain accurate and complete bookkeeping records.

Ability to evaluate overall store operations in order to detect deficiencies and implement appropriate corrective action.

Ability to price donated merchandise reasonably and fairly.

Ability to meet attendance requirements.

Ability to read, write, and communicate the English language.

Ability to perform mathematical computations.

Ability to perform frequent walking and / or standing, kneeling, or squatting relieved by lesser periods of sitting or operating a vehicle.

Working Conditions :

Work is performed in a normal store environment where there are little or no physical discomforts associated with changes in weather.

Last updated : 2024-06-07