Customer Experience Specialist

Job descriptionJob Title: Customer Experience Specialist

About Sapience Tutoring & Youth Enrichment:

Sapience is a fast-growing educational company in Las Vegas, transforming the way students learn and excel. We provide personalized tutoring, innovative programs, and exceptional day camps to empower students aged 4 to 18. We’re looking for a motivated Customer Experience Specialist to be the cornerstone of our customer journey—helping families feel supported, ensuring smooth onboarding, and enhancing their overall experience with Sapience.

Position Overview:

As the Customer Experience Specialist, you will be the go-to person for families, ensuring every interaction with Sapience is seamless, supportive, and engaging. You’ll play a key role in customer engagement, operational support, and marketing, creating an exceptional experience that sets Sapience apart from competitors.

Key Responsibilities:Customer Engagement & Onboarding

• Respond promptly to inquiries via phone, email, and text, providing detailed information about Sapience’s programs and services.
• Lead families through the onboarding process, ensuring every step—from inquiry to enrollment—is smooth and welcoming.
• Conduct follow-up calls with families post-assessment to answer questions, finalize enrollments, and reinforce confidence in their decision.
• Build positive relationships with clients, addressing concerns with professionalism and care.

Operational Support

• Coordinate student session scheduling, working closely with tutors and families to ensure seamless alignment.
• Assist in managing billing tasks, including creating invoices, processing payments, and addressing subscription-related inquiries.
• Maintain and manage customer data in the CRM system to ensure timely follow-ups and accurate records.

Marketing & Outreach Support

• Collaborate on creating and scheduling social media posts, newsletters, and email campaigns to keep families informed and engaged.
• Assist in planning and executing local events and community outreach initiatives to promote Sapience’s offerings.
• Work with the marketing and sales teams to deliver a cohesive and memorable customer experience across all channels.

Feedback & Improvement

• Gather and document client feedback to identify service improvement opportunities.
• Partner with the operations and leadership teams to implement changes that enhance the overall customer journey.

Qualifications:

• Experience:
• 1-3 years in customer service, sales, or operational support. Previous experience in the education industry is a plus.
• Skills:
• Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
• Ability to juggle multiple priorities while maintaining attention to detail.
• Proficiency with CRM systems (e.g., HubSpot) and familiarity with social media and marketing tools (e.g., Canva, Mailchimp) is advantageous.
• Education:
• Bachelor’s degree in a related field (e.g., Business, Communications, Marketing) preferred but not required.

Work Schedule & Compensation:

• Schedule: Full-time, flexible hours with occasional availability for evenings or weekends to meet customer needs or support events.
• Compensation: Highly competitive and aligned with your experience and skills, plus performance-based incentives and growth opportunities.

Why Join Sapience?

• Make a Difference: Be a key part of a team dedicated to empowering students and creating lasting impact.
• Dynamic Work Environment: Thrive in a collaborative, fast-paced, and mission-driven company.
• Professional Growth: Expand your skill set in customer engagement, marketing, and operations while contributing to a growing organization.

Apply Now:

If you’re a people-focused problem solver who thrives on creating meaningful experiences and driving success, we’d love to hear from you! Apply today to join Sapience as our Customer Experience Specialist.

Job Type: Part-time

Pay: $17.00 - $26.55 per hour

Expected hours: 15 – 30 per week

Shift:

• Day shift
• Evening shift
• Morning shift

Education:

• Bachelor's (Required)

Experience:

• Customer service: 3 years (Required)
• Communication skills: 3 years (Required)

Ability to Commute:

• Las Vegas, NV 89183 (Required)

Work Location: In person

Salary : $17 - $27