The Sheldon seeks an enthusiastic Guest Services Manager to serve as the primary point of contact for patrons and customers attending events at The Sheldon’s historic concert hall, galleries and event spaces. The Guest Services Manager organizes and administers the ticket sales and box office operations for all ticketed Sheldon events and plays an integral role in helping to implement marketing strategies as a part of The Sheldon’s Marketing Department.

Essential Functions

Box Office/Administrative:

• Work closely with our ticketing partners at MetroTix to set-up and maintain all ticketed events at The Sheldon (an average of 120 events per year), including events booked by outside rental clients, promoters and organizations.
• Support Marketing Manager in creating and implementing yearly subscription and single ticket campaigns, providing a high-level of customer service to a wide-ranging customer base.
• Process single and season ticket orders over the phone and at the box office, and monitor and process online subscription orders.
• Produce financial reports tracking ticket sales and projections.
• Act as primary liaison with rental promoters, clearly communicating box office policies and costs, and working with them throughout the event process to schedule pre-sale and on-sale dates, manage holds and pre-boxed tickets, arrange night-of event box office support and process ticket settlements post-event.
• Process and manage phone, e-mail and mail orders for Sheldon Educational Concerts (an average of 50 events per year).
• Serve as Group Sales Manager, providing high-level customer service to group leaders throughout a process that includes contracting, holding and processing group tickets. Act as ticket concierge for groups on-site at events.
• Answer phones and emails, responding to customer event and ticket questions, including accessible seating and parking inquiries.
• Work closely with Development staff to manage sponsor, patron and donor tickets for Sheldon events and fundraisers, such as twice-yearly Friends of The Sheldon benefits and The Sheldon’s annual Gala.

Experience:

Three to five years experience working in a box office or other fast-paced customer service environment, and experience in performing arts or entertainment, with knowledge of marketing, ticket sales and event procedures preferred.

Terms of Employment:

• Full-time, 35-hour work week plus frequent nights and weekends. The competitive benefits package includes health insurance, retirement match and vacation.

• Salary range: $40,000 – $47,000

• The Sheldon is an equal opportunity employer. People of Color, individuals with disabilities, members of the LBGTQ community and veterans are encouraged to apply.

To apply, please send a resume and cover letter to Keithan Williams at kwilliams@thesheldon.org with the subject line - Guest Services Manager *Your Name*