About Us: Join our team and play a pivotal role in our diverse healthcare and service-oriented company. We operate across various business divisions, including medical, mental health, and home care agencies. Our commitment is to excellence in client service, staff coordination, and operational management.

Responsibilities:

• Serve as the first point of contact for incoming calls across multiple business divisions, providing informed support to agents, clients, and staff.
• Build and maintain strong client relationships, understanding individual needs for accurate staff placement.
• Manage weekly/monthly staffing schedules, ensuring client preferences are met and communicate updates effectively.
• Oversee daily office operations and follow up on client referrals, completing intake forms and coordinating with community resources.
• Develop and maintain files, HR, person-centered plans, coordinating activities, and facilitating meetings as needed.
• Ensure agency compliance with patient rights, comprehensive assessments, and care planning in line with agency policies and state guidelines.
• Conduct quality assurance follow-ups for patient care and ensure accurate, timely documentation.
• Design and administer staff training modules, contributing to the professional development of the team.
• Offer recommendations for performance improvements and execute administrative projects as assigned by management.
• Handle the full cycle of recruitment, from interviewing to onboarding, including conducting performance reviews.
• Maintain open communication with para-professional and clinical staff to standardize procedures.
• Log and document communications, issues, emergencies, and complaints per company policy.
• Collaborate with the admin team on staffing strategies to meet client needs.
• Maintain knowledge of payer source requirements, industry trends, and regulatory compliance.
• Undertake additional projects as needed to support company objectives.

Qualifications:

• Proven experience in a medical office setting, with mental health experience being a strong asset.
• Home Care Agency experience is desirable.
• Bachelor’s degree from an accredited institution.
• Strong relationship management skills and experience in sales and customer service are preferred.
• Highly organized, detail-oriented, and capable of managing multiple projects and tasks.
• Exceptional written and verbal communication skills.
• Ability to work well under pressure and with a high level of discretion.
• Must pass a North Carolina State Bureau of Investigation Background Check/Clearance.
• Willingness to sign an NDA Agreement/Confidentiality.

We Offer:

• A role that is integral to the company's success.
• Opportunities for professional growth and development.
• A dynamic, supportive, and fast-paced environment.
• A commitment to diversity and inclusion.

Job Type: Part-time

Pay: $13.00 - $15.00 per hour

Expected hours: 22 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Education:

• High school or equivalent (Required)

Ability to Commute:

• Charlotte, NC 28215 (Required)

Work Location: In person