Inside Sales Specialist | DuraMag | Waterville, ME

Regular Employee | Salary Exempt

Who we are

At The Shyft Group we are driven to deliver, and as the North American leader in specialty vehicles, our portfolio of last-mile delivery vehicles, work trucks, and motorhome chassis brings people, goods, and services where they need to be.

We are strengthened by nine industry-leading brands - Utilimaster®, Blue Arc™ EV Solutions, Royal® Truck Body, DuraMag®, Magnum®, Strobes-R-Us®, Spartan® RV Chassis, Red Diamond™, and Builtmore™. Over 4,000 employees across ten states and two countries work independently and together as one team under Shyft, building chassis, vehicle bodies, and accessories that improve every route, every run, and every ride.

Empowered by a supportive, inclusive, and highly entrepreneurial culture, every person behind our brands is given the tools they need to make a positive contribution to the company, their community, and their families. Together under the Shyft umbrella, our teams drive new synergies that bring innovations to life on the road — for an experience that is safer, more satisfying, more rewarding all around.

With 50 yearsandand millions of miles behind us, we continue to charge forward — leading the commercial vehicle transition to electric, innovating across all our brands, and earning our position among Fortune’s 100 Fastest Growing Companies.

What you'll do

As the Inside Sales Specialist for our DuraMag® division based in Waterville, ME, you will be accountable for completing quotations, sales, customer returns, and provides sales support to outside sales team. You will also be involved with nurturing customer relationships and assisting with miscellaneous sales projects with the goal of retaining and strengthening customer relationships.

You will also be responsible for:

• Responding promptly, accurately, and professionally to all customer inquiries
• Handling high-volume phone and email correspondence
• Specifying vehicle specifications for customer parts orders
• Tracking customer requests, calculating, and providing quotes, orders and altered options
• Providing follow up and driving closure
• Expediting and following-up on customer orders and resolving customer issues
• Maintaining relationships with outside sales staff and supporting and assisting with orders
• Processing and maintaining sales and change orders
• Ordering parts using online parts manuals, engineering prints, and photographs
• Coordinating with buyer for special part purchases
• Providing support and guidance to shipping department personnel
• Locating appropriate service center and coordinating truck repairs
• Communicating issues to Technical Engineering support to gain a solution
• Ensuring proper handling of all warranty issues

Learn more about The Shyft Group and DuraMag® by exploring the Learn More section below.

• High School Diploma or GED
• Bachelor’s or Associate degree (Preferred)
• 3 years of sales or customer service

Learn More

The Shyft Group

• Our Website
• Employee Testimonials
• Our Story
• Commitment to Sustainability

Magnum®/ DuraMag®

• Magnum® Headache Racks & Truck Racks
• About DuraMag®

Waterville, Maine

• About Waterville, Maine (Official Site)
• Waterville, ME - Things to Do via TripAdvisor
• About Waterville - VisitMainecom

Why The Shyft Group?

We believe that when our people thrive personally and professionally, our business thrives. We are committed to offering comprehensive benefits programs that stay healthy, feel secure, and maintain a work/life balance.

Equal Employment Opportunity (EEO)

The Shyft Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified Individual with a Disability, or any other characteristic protected by applicable federal, state or local law. If you have a disability and would like to request an accommodation in order to apply, please email us at careers@theshyftgroup.com.

The Shyft Group is an E-Verify Employer

Shyft uses E-Verify, which is an online system operated by the U.S. Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility and validate social security numbers. Through participation in the E-Verify program, information entered on Form I-9 will be provided and compared to information available at both of these agencies. See posters for more details. E-Verify Notice U.S. Right to Work Notice.