JOB SUMMARY:

The Busser is responsible for setting the guest area for service, as well as clearing and resetting the tables throughout the shift. Bussers ensure workstations are well stocked and maintained in accordance with the company’s standards. Bussers work in support of Cocktail Servers, Bar and management teams to ensure guests’ needs are met. Service is to be conducted in an efficient, friendly, and courteous manner.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

1. Performs all routine and assigned opening and closing procedures as well as side work. Is responsible for alerting management of any supply needs or related concerns prior to the start of service.
2. Responsible for maintaining a complete knowledge of all beverage and food offerings, ingredients, potential allergens, and recommendations.
3. Provides attentive, professional and welcoming service to an assigned section and additionally assists coworkers in other sections as needed and/or instructed.
4. Maintain organization, appearance, and cleanliness standards of all tables and working areas throughout each shift.
5. Constantly monitors, clears, and resets tables throughout the shift. 
6. Ensure food orders are delivered accurately and promptly; communicate any questions or concerns to Cocktail Servers or the kitchen team as needed.
7. Ensure proactive and comprehensive communication with Cocktail Servers and management to ensure efficient service and guest satisfaction.
8. Provide assistance and support to the Cocktail Servers, Bar team, and Restroom Attendant as needed to ensure efficiency and guest satisfaction.
9. Able to answer guests’ inquiries in a thorough and helpful manner or promptly direct as necessary.
10. Adhere to cell phone policy.
11. Responsible for alerting management of any concern that may require escalated attention, whether it be guest or staff related.
12. Assists in periodic deep cleaning as needed and assigned.
13. Ensure compliance with all federal, state and local regulations as they pertain to health, safety, sanitation, food handling, etc.
14. Follow all sign in and out procedures for keys if applicable.
15. Follow proper timekeeping policies and procedures.

Qualifications:

• Previous bussing experience in a quality restaurant/hotel operation or high-level bar.
• Wine, liquor, food service knowledge, and awareness of common allergies as they pertain to food service preferred.
• Knowledge of New York State Health and Sanitation Guidelines.
• Ability to handle multiple tasks and work effectively, independently or collaboratively, and efficiently with time constraints in a fast-paced environment.
• Must be customer service oriented with positive interpersonal skills.
• Must be detail oriented and perform work accurately and timely.
• Ability to effectively, professionally, and respectfully communicate with co-workers, supervisors, vendors, and guests.
• Ability to maintain composure in a potentially stressful environment.
• Able to work a flexible schedule in order to accommodate business levels (weekend and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential job duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform those essential functions.

While performing the essential duties of this job, the employee is regularly required to:

1. Lift and carry up to 50 pounds.
2. Frequently stand, walk, reach, bend, stoop, push, pull, and kneel.
3. Handle heavy equipment and machinery.
4. Exert well-paced mobility for periods of up to 12 hours per day and at least 60 hours per week.
5. Frequently utilize the stairs, often while lifting and carrying heavy containers and/or trays.
6. Be exposed to hazards including, but not limited to, burns, cuts, scrapes, and frequent exposure of hands to water.