Job Title: Housekeeping Supervisor

Department: Housekeeping

Reports to: Director of Housekeeping

Status: Non-Exempt, Full-Time

Hourly Rate: $22.00

Date: June 21, 2024

Summary of Duties and Responsibilities

The Housekeeping Supervisor is responsible for the day-to-day operations of the housekeeping department and supervising the Public Area Attendants. This position involves the direct supervision of a team of public area attendants, guiding their daily activities to maintain the highest standards of cleanliness and hygiene across all public spaces, including lobbies, restrooms, auditoriums, and other common areas. The Housekeeping Supervisor is tasked with developing and implementing efficient cleaning schedules, conducting regular inspections to identify and address any cleanliness or maintenance issues, and ensuring that the team is well-trained and equipped to perform their duties effectively. The Housekeeping Supervisor will manage inventory levels of cleaning supplies and equipment, ensuring timely procurement and proper storage. Additionally, the supervisor will collaborate with other departments to coordinate cleaning efforts before, during, and after events, ensuring seamless operations and a positive experience for all visitors. This role requires a proactive approach to problem-solving, with the ability to swiftly address and resolve any issues or complaints related to housekeeping services. By fostering a culture of excellence and teamwork, the Housekeeping Supervisor plays a key role in upholding the organization’s reputation for a clean, safe, and inviting environment.

Essential Duties and Responsibilities

• Supervise and lead a team of public area attendants, ensuring they follow proper cleaning protocols and safety standards of all offices, concourses, seating areas, washrooms, exterior facades, concession stands, and all public spaces.
• Develop and implement cleaning schedules, assigning tasks to staff, and adjusting as necessary based on event schedules.
• Train new housekeeping staff on cleaning procedures, equipment usage, and safety protocols.
• Supervise, train, coach, and counsel employees.
• Monitor and evaluate employee performance.
• Identify, address, and manage employee conflict and effective resolutions.
• Ensure Housekeeping team members adhere to the organization and departmental policies, procedures, and standards.
• Coordinate shift changes and breaks under the guidance of Housekeeping leadership.
• Coordinate the distribution of special projects to the Public Area Attendant to ensure a balanced workflow.
• Foster a positive and collaborative working environment and nurture team member morale.
• Conduct regular inspections of public areas to ensure cleanliness and report any maintenance issues.
• Maintain inventory of cleaning supplies and equipment, placing orders as needed and ensuring proper storage and usage.
• Address and resolve any guest complaints or issues related to cleanliness promptly and professionally.
• Collaborate with other departments to coordinate cleaning efforts before and after events.
• Prepare and maintain records, including timesheets, inspection reports, and inventory logs.
• Ensure compliance with health and safety regulations, promoting a safe working environment for staff and patrons.
• Assist with cleaning duties as needed to support the team during busy periods or staff shortages.
• Perform other duties as assigned within the scope of the position.

Required Education, and Experience

• High school diploma or GED required.
• Minimum of two years of experience in Housekeeping or janitorial services, preferably in a supervisory role.
• Ability to supervise, coach, and mentor staff.
• Previous experience with Workplace Hazardous Materials Information Systems.

Required Skills & Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are general guidelines based on the minimum experience, knowledge, skill, and or ability required. Individual abilities may result in some deviation from these guidelines. To perform effectively in this position, the incumbent must have:

• Strong supervisory skills with the ability to motivate and supervise a team.
• Excellent guest service skills and professional communication skills (both oral and written), with the ability to interact effectively with staff, guests, and internal stakeholders.
• Excellent interpersonal and conflict management skills with the ability to handle and resolve conflicts effectively and in a professional and courteous manner.
• Ability to manage a range of styles and behaviors in a tactful, congenial, respectful, and constructive manner.
• Ability to read, write, and communicate effectively in English is required; other languages such as Spanish are preferred.
• Ability to establish priorities, work independently, and proceed with objectives with minimal supervision.
• Ability to examine and evaluate data and report findings.
• Highly organized and superior attention to detail while coordinating and performing multiple tasks in a fast-paced environment.
• Superior attention to detail and a commitment to maintaining high standards of cleanliness and presentation.
• Knowledge of cleaning products, equipment, and best practices in housekeeping cleanliness procedures.
• Flexibility to work evenings, weekends, and holidays as needed.

Computer Skills

• Advanced knowledge of and ability to use word processing, databases, spreadsheets, and internet-based applications.
• Proficient in the use of Microsoft Office suite, with a particular emphasis on Word and Excel.

Other Skills and Abilities

• Must be able to deal effectively with people.
• Ability to work in a team-oriented environment and assist when and where needed.
• Desire and ability to accept all levels of challenges.
• Ability to maintain a calm, positive, and professional demeanor at all times.
• Exhibit a professional appearance.
• Maintain a dependable, professional, and courteous office environment.

Physical Job Requirements

The physical requirements and demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• This position will require sitting for long periods, standing, bending, and walking, as well as using fine motor skills, such as finger dexterity for typing.
• Specific vision abilities required by this job include close vision and peripheral vision.
• Ability to regularly lift, move, carry, push, and pull 50 lbs. or more.
• The physical ability to push, pull, and lift various furniture items such as mattresses, end tables, chairs, ottomans, lamps, and tables.
• The physical ability to tolerate any required personal protective equipment such as gloves, safety glasses, safety goggles, and other protective equipment deemed appropriate on a continuous basis.
• Ability to safely operate motorized equipment.
• Ability to frequently reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.
• Ability to physically stand, walk, and climb stairs on a consistent basis.
• The physical ability to use both hands for continuous grasping.
• This position could be exposed to loud noises, and frequent phone conversations, and requires average to above average visual acuity and hearing.
• Most of this job will be performed indoors in a climate-controlled environment.

Certificates, Licenses, Registrations

Must hold or obtain licenses and permits as required by federal, state, and local regulations during the course of employment.

With a career at The Smith Center for the Performing Arts, you really benefit! We offer:

• Creative and collaborative work culture
• Competitive compensation
• Comprehensive health, dental, and vision insurance plans
• Employee Assistance Program- including counseling, wellness programs, and financial support services
• Flexible Spending Account (FSA) & Health Savings Account (HSA) options to help you save on eligible medical expenses with pre-tax dollars
• Generous Paid Time Off Plan
• Paid Holidays and Personal Holiday Time
• 401(k) retirement savings plan eligibility on your start date with employer match
• 100 % Employer-paid disability insurance coverage
• Supplemental benefits are offered such as accident, critical illness, hospital indemnity coverage, pet insurance, and employee-only discounts.
• Safe and paid parking on-site
• Training and career growth opportunities
• Exclusive early access, employee discounts, and complimentary tickets to world-class performances and events.

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be constructed as an exhaustive list of all the responsibilities, duties and skills required for the position.

All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Only those candidates under consideration will be contacted for next steps. Please accept our utmost appreciation for your interest in our organization.

Limitations and Acknowledgment

The Americans with Disabilities Act requires that reasonable accommodations be made for qualified individuals to help perform the required duties and tasks of the position. Reasonable accommodation is available for qualified individuals with disabilities upon request.

The Smith Center for the Performing Arts (TSC) is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC.

Diversity, Equity, and Inclusion Mission Statement

At TSC diversity, equity, and inclusion are at the core of who we are. Our commitment to these values is unwavering. They are central to our mission and to our impact on the community. We know that having varied perspectives helps generate better ideas to solve the complex problems of a changing—and increasingly diverse—world. We believe that a variety of opinions, approaches, perspectives, and talents are the cornerstones of a strong and flexible organization.

TSC strives to champion diversity, equity, and inclusion for all.