Description

Job Summary:

The Night Audit checks front office accounting for accuracy, compiles daily financial data, and tracks room revenue and occupancy statistics. Responsibilities also include summarizing cash, check, and credit card activities and posting charges and taxes to guest accounts, covering transactions not posted by the day cashier.

Job Responsibilities: 

• Posts room charges and taxes to guest’s accounts 

• Processes guest charges voucher and credit card vouchers 

• Post charges to the guest accounts that have not been posted or were incurred on the night audit shift 

• Verifies all account postings and balances 

• Verifies that room rates are correct and posts those rates to guest accounts 

• Serve as a front desk agent especially in terms of check-in and check-out procedures 

• Prepares a summary of cash, check, and credit card activities 

• Summarizes results of operations for management 

• Check figures, postings, and documents for accuracy. Record, store, access, and/or analyse computerized financial information 

• Must have complete knowledge of emergency procedures 

• Balance the day’s charges, making corrections as necessary 

• Run end of day process in property management software (PMS) 

• Understand principles of auditing, balancing, and losing out accounts 

• Respond to guest needs, special requests and complaints and alert the appropriate manager as needed 

• All other duties as assigned

Qualifications

Education and Experience: 

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests. 

• Ability to read, write, speak, understand, and communicate in basic English preferred 

• Previously hospitality experience skills preferred 

Knowledge, Skills, & Abilities: 

• Detail-oriented and thorough. 

• Ability to remain discreet and respect the privacy of guests. 

• Ability to perform consistent work to the highest of standards. 

• Ability to interact with guests in a pleasant, friendly way 

• Knowledge of hospitality operations

• Strong eye for details 

• Good problem-solving skills 

• Ability to multitask 

• Basic Accounting skills

• Solid customer service skills 

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone 

• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time 

• Ability to work cohesively with co-workers both within and outside of your department 

• Ability to compute accurate mathematical calculations